Senior IT Support Technician in Chandler, Arizona at COMTECH TELECOMMUNICATIONS

COMTECH TELECOMMUNICATIONS
Title: Senior IT Support Technician

Department: IT

Revision Date: 10/1/2026

FLSA Status: Exempt

Location: Chandler, AZ

Level: T3

Company Overview

Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit www.comtech.com.

Position Summary

As a Senior IT Support Technician at our corporate headquarters, you will be the frontline hero for our internal staff, ensuring a stable and secure computing environment. This isn't just about fixing what's broken; it's about proactively supporting the entire organization's technological needs. You'll use your expertise to resolve complex technical issues, manage critical systems, and deploy new technologies that empower our teams. This role requires a blend of hands-on technical skills, strategic problem-solving, and a commitment to exceptional service.

Responsibilities:

Advanced Troubleshooting and Support: Serve as the initial escalation point for all technical issues, providing expert-level support for hardware, software, and network infrastructure. You'll be the go-to person for resolving complex problems that encompass many aspects of IT support. System Management and Maintenance: Proactively maintain, configure, and optimize critical corporate systems, including desktops, laptops, mobile devices, and peripherals. You will manage user accounts, access permissions, and software licensing to ensure security and compliance. Technology Deployment and Integration: Lead the deployment of new hardware and software solutions across the organization. This includes planning, execution, and documenting new technology rollouts from procurement to user training. Strategic Project Participation: Collaborate with cross-functional teams on key IT initiatives and projects. Your input and execution will be vital for upgrades, migrations, and the implementation of new technologies that drive business efficiency. Documentation and Knowledge Sharing: Develop and maintain comprehensive documentation for common issues, system configurations, and best practices. You'll train junior staff and end-users, fostering a culture of technical self-sufficiency. Vendor and Asset Management: Assist with managing IT assets and coordinating with external vendors for hardware and software procurement, repairs, and support, ensuring the organization gets the best value and service.

Skills:

Linux Support expertise working on local, remote and virtualized Linux UNBUNTU, CENTos, ROCKY9 RSA hardware setup/support Endpoint Central – endpoint encryption, malware and AV management. Previous support experience with Epicor Manage2000, Collect 2000, Aegis Fusion Factory Logix, Filebound and Revalize Pro.file.

Requirements:

Desktop and laptop PC – image, setup, deployment and repair. Remote user support – using Teams, and Remote Management Software. Application support – install, repair and update applications such as Office 365 OS support -install, repair and update Windows 10 and 11. Linux familiarity. Active directory – OU user inquires and password troubleshoot/change. Local and network printer- setup, deployment and repair. Mobile devices (iOS and Android) - procurement, setup, deployment Label printing solution –Label printer procurement and setup. Label file design and maintenance. Label printer annual service agreement renewals. Work with vendors to set up and monitor routine printer maintenance schedules. Basic network connectivity – patch cable replacement/repair, verify data port activation, cross-connects ports, wireless connections. IT hardware asset management – inventory, decommissions and disposal. RSA/MFA/DUP hardware and software token account assignment/activation. Monthly On-call rotation.

Education and Experience:

Proven Experience: A minimum of 5 years of experience in IT support, desktop support, or system administration role within a medium-to-large corporate environment. Technical Expertise: Strong, demonstrable knowledge of Microsoft Windows and macOS operating systems, Linux, Active Directory, Office 365, and enterprise networking concepts (DNS, DHCP, TCP/IP). Experience with remote management tools is essential. Problem-Solving Skills: Exceptional analytical and problem-solving abilities with a history of resolving complex, multi-layered technical challenges under pressure. Communication: Excellent interpersonal and communication skills, with the ability to translate technical jargon into clear, concise instructions for non-technical staff. Certifications: Relevant industry certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or Microsoft 365 Certified: Modern Desktop Administrator will be a significant plus. Autonomy and Collaboration: The ability to work both independently with minimal supervision and collaboratively within a team-oriented environment.

About:

This position requires compliance with Comtech’s Drug-Free Workplace Program. Candidates must successfully complete a pre-employment drug screening as a condition of hire. Employees may be subject to random, reasonable suspicion, and post-incident testing. Illegal drug use — including marijuana, regardless of state law — is disqualifying under federal adjudicative guidelines and DoD DFARS requirements.

The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

Comtech Telecommunications Corp. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.