Telephone Operator in Middlebury, Connecticut at Waterbury Hospital

Telephone Operator

Position Summary:

The Telephone Operator is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

-Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
-Takes and relays messages in an accurate and timely manner.
-Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
-Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
-Provides a pleasant and helpful phone contact for callers.
-Responsible for opening and closing the switchboard.
-Responsible for the in-house paging system.
-Performs clerical duties as assigned to maintain workflow in the department.

Requirements:
High school diploma or equivalent required. Minimum 1-3 years office experience, preferably in a medical setting.