Janitorial Services Account Manager - Scottsdale, AZ in Scottsdale, Arizona at Pro-Serv

Janitorial Services Account Manager - Scottsdale, AZ

Exempt Role

Reporting to: Director of Operations

Schedule: Monday-Friday 5pm-130am with flexible availability

Salary Range: $70,000-$75,000 annually, SQCDM Bonus Eligible

Position Summary

The Account Manager oversees a janitorial team executing a high level of customer care for a client account located in North Scottsdale, AZ. The Account Manager oversees all daily operations of the janitorial team and will ensure a safe and respectful work environment for all.

Key Responsibilities

Directs and manages key operational functions

Develops and maintains relationships of trust and engagement with on-site client

Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards

Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus

Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.

Builds a culture of work safety and leads by example with one's own safe behavior

Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriate and needed.

Conducts regular operations staff / training meetings with all direct reports

Manages budget and controls expenses effectively

Uses Microsoft Office-based cost management system to audit budget for account, which include: labor, supplies, leases and equipment

Skills and Qualifications

Understanding of budgeting, labor and expense management with a basic understanding of financial and accounting practices

Demonstrated strong leadership, team building and coaching, as well as the ability to motivate people, assess and develop employee skills

Leader with ability to inspire respect and trust and mobilize others to fulfill the vision- be a champion for your team

Highly motivated and results oriented

making skills-Strong analytical and decision

Ability to identify and solve complex problems

High emotional intelligence

Exceptional customer service

Excellent oral and verbal communication skills

Strong continuous improvement mindset

Highly adaptable to changes in the work environment and competing demands

Education and Experience

5+ years of leadership experience leading a complex and multi-site team. Janitorial, distribution services or other service-related industry experience preferred

Demonstrated ability to provide leadership with responsibility for a decentralized and highly diverse workforce

Measures of Success

Meet or exceed net income growth targets

Meet or exceed client retention goals

Meet or exceed employee retention goals

Meet or exceed management development goals

Meet or exceed safety performance standards

Maintain a detailed strategic plan for all areas of responsibility

Business Conduct

Commits to behave in compliance with the companys values and Code of Conduct.

Builds a culture of work safety and lead by example with ones own safe behavior.

Ensures ones own compliance with the Companys published Operating Standards.

Treats co-workers with respect and approaches conflict with positive intent and professionalism.

Asks questions to understand why we do what we do and how we do it champions change when improvements can be made.

EEO Statement

Pro-Serv is an Equal Opportunity Employer. Marsden does not discriminate against any employee or applicant for employment due to race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.