Warehouse Team Lead, Outbound in Grand Prairie, Texas at Crafts Americana Group, Inc.

Local Crafts is looking for an experienced Warehouse Lead to support our Grand Prairie warehouse team. This role has two core responsibilities that shift based on what the team needs in the moment.

When the team has questions or runs into issues, the Warehouse Lead steps in to troubleshoot, guide, and resolve them on the spot. When operations are running smoothly, the Warehouse Lead picks and ships orders alongside the team. The ability to move fluidly between these two modes is what makes this role work.

The right person for this role has strong hands-on warehouse experience, communicates clearly, and genuinely enjoys helping others do their jobs well.

Key Responsibilities:

Training and Team Support

• Serve as the first point of contact for questions from the picking and shipping team during the shift.
• Troubleshoot order errors, process questions, and system or equipment issues in real time.
• Walk team members through correct procedures when issues arise, reinforcing accuracy and quality standards.
• Identify recurring questions or gaps and flag them to warehouse leadership so they can be addressed upstream.
• Support onboarding of new team members by walking them through picking and shipping workflows.

Picking and Shipping

• Accurately pick and prepare customer orders for shipment.
• Verify product quantities and ensure order accuracy before staging.
• Assist with packing and shipping operations as needed.
• Ensure all orders are packed securely and meet company quality standards prior to shipment.
• Inspect products and packaging for quality concerns or damage before shipment.
• Report inventory discrepancies, damaged product, or operational concerns to management.
• Assist with inventory organization and warehouse housekeeping.
• Follow all company safety policies and procedures.

Qualifications:

• Minimum 3 years of warehouse experience, with direct experience in order picking, shipping, or fulfillment operations.
• Prior experience in a training, lead, or mentorship role preferred.
• Strong working knowledge of picking and shipping processes, including accuracy and quality standards.
• Clear communicator who can explain procedures to team members at different experience levels.
• Able to stay calm and effective when problems come up mid-shift.
• Dependable attendance and punctuality.
• Able to lift, carry, push, and pull up to 50 pounds on a regular basis.
• Able to stand and walk for extended periods throughout the shift.

What We're Looking For:

• Moves naturally between supporting the team and doing the work themselves.
• Takes ownership of team accuracy, not just their own.
• Spots patterns in problems and brings solutions, not just symptoms.
• Gives clear, practical guidance without making people feel bad for asking.
• Holds quality and safety standards consistently, even when it's busy.
• Dependable, professional, and team-oriented.
• Willing to work overtime when the business needs it.

Schedule Requirements:

This position is scheduled Monday through Friday from 5:00 AM to 1:30 PM. Overtime and weekends are based on business needs.

Why Join Local Crafts:

Local Crafts is a growing specialty e-commerce company with a team that takes real pride in what they ship and how they show up for each other. As a Warehouse Lead, Outbound, you're not just picking orders — you're the person who keeps the floor running well and helps your teammates do their best work.

• Stable, full-time employment with a consistent, predictable schedule
• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and holidays
• Overtime opportunities for additional earning potential
• A visible role where your impact is felt every day
• Real growth paths for people who show up and deliver