Manager, Technical Billing in Schaumburg, Illinois at Wheels, Inc.

The Manager, Technical Billing provides leadership, mentoring, and training to the team. This includes planning and execution of delivering high-quality billing information to clients. Coordinate and manage the monthly billing cycle, including auditing pre-billing, balancing client EDI files, troubleshooting EDI errors, and developing new audit controls as the need arises. Calculate and implement complex client pricing changes. Key contact for client external auditors. Functional subject matter expert on all billing related projects and operational projects with a client invoicing component.

KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS

• Champion control and reconciliation procedures and process to ensure accurate client billing
• Manage analytical reports and data requests for Finance and Senior Management
• Work independently with stakeholders to define Ad hoc reports and Tableau dashboards
• Maintain a collaborative team attitude that fosters creative developments within the organization.
• Billing liaison with IT for system issues, enhancement testing and software upgrades
• Responsible for training team members as well as developing and adapting associated policy and procedure manuals
• Oversee lessee relationship organization in Client Structure for billing, credit, and securitization reporting purposes
• Oversee and investigate pricing, billing and vehicle discrepancies identified internally and externally
• Lead contact for client audits, provide contracts and detailed pricing information
• Communicate audit outcome to Senior Management and to client audit team
• Recommend and implement process improvement, efficiency, and communications initiatives
• Maintain and update processes and procedures documentation
• Explain terms and conditions to managers, clients and interested parties
• Provide billing overview to clients, FCM’s and AE’s
• Other special projects as assigned

LEADERSHIP RESPONSIBILITIES

• Number of Direct Reports: 4-15
• Number of Indirect Reports: 0-25

Leadership Responsibilities Strategy:

• Work closely with the Finance department, providing feedback on billing process gaps/opportunities
• Manage, train, and develop professional billing staff, provide feedback, and administer periodic and annual performance reviews

COMPETENCIES - SKILLS

• Expert level PC skills including Excel, Access, SQL, and Tableau
• Strong analytical and organizational skills
• Ability to work with varying seniority levels, including staff, managers, clients, and external partners
• Must have ability to work in a fast-paced environment
• Strong interpersonal, communication (written, verbal) and organizational skills

EDUCATION AND EXPERIENCE

• Bachelor’s degree preferred in Accounting, Finance, Business Administration or relevant degree
• Minimum 5-7 years of relevant experience
• Minimum 3 years of (people) leadership experience

JOB SPECIFICATIONS and WORK ENVIRONMENT

• Work Environment: Work environment: This position is in Schaumburg, Ill and operates in a professional office environment.
• Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
• Travel: No Travel required for this position.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.

Pay Range:

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

As one of the largest fleet management companies in North America, Wheels features a portfolio of 900,000+ vehicles under management across the continent, a global alliance in 61 countries, and a client base that consists of some of the best-known businesses in the world. No matter the industry type or business size, we’re proud to work across sales and service fleets, trucks and equipment, and last mile delivery to ensure we power your potential.

The culture at Wheels is the secret to our 80+ years of success. And the reason people choose to join — and stay with — our team.

When you join the team, you'll work with professionals who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, combined with the encouragement to continuously learn and grow. From day one, we invest in your long-term development through annual performance goals and reviews, educational and wellness programs, awards and celebrations, and more.

Ready to experience the Wheels culture for yourself?

• 10 years average employee tenure

• 10 times recognized as one of Chicago's Best and Brightest Companies to Work For

• 50+ health, wellness and engagement benefits

• 2,500+ online learning programs

Diversity: Wheels deeply values the strength of diversity both in the communities we serve and our own employee base. This includes treating everyone as equal, respecting and valuing diversity, providing equal opportunity and fostering a safe space to work.

Community: We are heavily involved in the communities where we operate. We offer opportunities for employees to make a positive impact through mentorship and tutoring elementary school students, participating in blood drives, donating to United Way and other charitable organizations in the greater Chicagoland and Toronto areas.

Sustainability: Wheels is actively committed to becoming a cleaner fleet management company through recycling programs, public transportation support and more.

We Are Dedicated to the Safety and Health of our Employees

Our employees are critical to delivering on our commitment to client success, which is why we offer a variety of programs focused on the health and wellness of our people.

We hire people who have a customer-focused mindset and a strong collaborative nature. Because at Wheels, customer service and teamwork don't just happen in the office. It is during the informal moments when employee trust is strengthened and friendships are made. We value these moments, which is why we host departmental contests, summer gatherings, family events, holiday celebrations and more.

At Wheels, your well-being is our priority. As part of our commitment to your health and well-being, we’re proud to offer access to the Advocate Health Care Wellness Portal—a personalized platform designed to help you take charge of your health journey.

The 2026 Wellness Program is designed to support you in achieving your personal health goals. Best of all, it’s flexible and fits into your busy lifestyle.

This program is designed to support your overall well-being—physically, emotionally, and financially—by providing tools and incentives that encourage healthy living.