Staffing & Support Assistant in at Serenity At Heart

Job description:

Serenity at Heart is seeking a dependable, organized, and motivated Staffing & Support Assistant to join our growing team.

This is a great opportunity for someone interested in healthcare administration, human resources, recruiting, staffing, or office operations who is looking to gain hands-on experience in a growing healthcare organization.

The Staffing & Support Assistant will work directly under our HR & Area Supervisor and assist with employee recruiting, applicant screening, onboarding, orientation and training coordination, staffing support, and general HR administrative duties.

Key ResponsibilitiesRecruiting & Applicant Support

• Review incoming employment applications for basic qualifications.
• Conduct initial applicant screening calls using agency-approved screening questions.
• Contact applicants regarding availability, experience, certifications, transportation, and position requirements.
• Schedule candidates for interviews.
• Send interview confirmations and reminders.
• Maintain accurate applicant statuses within the agency's recruiting system.
• Follow up with qualified applicants throughout the hiring process.
• Assist with reference checks and credential verification as assigned.

New Hire & Onboarding Support

• Assist new hires with completing required onboarding documentation.
• Request and track missing employment documents.
• Schedule new employees for orientation.
• Send orientation and onboarding reminders.
• Track orientation attendance and completion.
• Assign or distribute required employee training.
• Monitor training completion and follow up on outstanding requirements.
• Assist with verifying CPR/First Aid, CNA credentials, and other applicable certifications.
• Maintain organized and accurate onboarding records.
• Notify the HR & Area Supervisor when employees appear ready for final employment clearance.

Staffing Support

• Assist with identifying employees who are available for open client assignments.
• Contact employees regarding available shifts and cases.
• Maintain updated employee availability.
• Help identify appropriate caregiver/client matches based on availability, location, qualifications, and client needs.
• Assist with communicating schedule opportunities to caregivers.
• Follow up with newly assigned employees when directed.
• Help maintain an updated list of employees who are cleared and ready for placement.

Employee & Administrative Support

• Assist employees with routine questions and direct more complex concerns to the appropriate supervisor.
• Maintain accurate information in agency systems.
• Assist with tracking employee credentials, training requirements, and expiration dates.
• Perform general HR and staffing administrative duties.
• Maintain confidentiality of employee and client information at all times.
• Support the HR & Area Supervisor with workforce-related projects as needed.

What We're Looking For

The ideal candidate is someone who is:

• Organized and detail-oriented
• Dependable and consistent
• Professional on the phone and through email/text communication
• Comfortable speaking with applicants and employees
• Able to follow established procedures
• Comfortable learning new software and systems
• Able to manage multiple tasks and follow-ups
• Able to work independently after training
• Comfortable working in a fast-paced healthcare environment
• Willing to learn healthcare staffing, recruiting, and HR processes

Healthcare, staffing, recruiting, home care, administrative, or customer-service experience is preferred but not required for the right candidate.

Qualifications

• High school diploma or equivalent required
• Strong written and verbal communication skills
• Basic computer proficiency
• Ability to use email, spreadsheets, online systems, and web-based applications
• Strong organizational and follow-up skills
• Ability to maintain confidential information
• Professional and dependable work habits