Client Care Specialist/Medical Assistant in Idaho Falls, Idaho at Tueller Counseling Inc

Title: Client Care Specialist/Medical Assistant.

Purpose: Provide excellent customer service both in-person and over the phone. Act as a support and resource for Counselors, Community Workers and Medical Providers. As needed, may provide intake services, including checking-in clients and obtaining vitals.

Qualifications:

• Must be 18 years or older
• Certification as a Medical Assistant
• Detail-Oriented/Organizational Skills
• Professional and friendly with public
• Experience in Excel, Word, and Google
• Excellent customer/client service

Schedule: 8am-5pm, Monday - Friday, availability to cover occasional shifts until 6pm or 8pm preferred

Department: Office

Supervised by: Office Manager

Positions supervised: None

Location: Primarily Idaho Falls, may assist in Rigby or Rexburg office (as assigned on the work approved schedule)

Job functions, responsibility and authority:

• Be on time for work according to the work approved schedule.
• Greet clients as they enter the office and assist with checking clients in, collecting balances, verifying client information, gathering needed paperwork and other tasks as needed.
• Scan any documentation received into the EHR accurately.
• Answer phones, deliver messages and address any issues that may arise.
• Read and respond to emails daily.
• Check voicemail and address any messages throughout the day.
• Assist with calling and collecting co-pays.
• Verify insurance information daily for clients.
• Assist the Scheduling Department with any needs.
• Assist the Billing Department by closing your billing batch daily and with any other needs.
• Assist with making reminder calls for Intake/Renewal appointments.
• Assist with helping to keep the offices clean by organizing, sanitizing, vacuuming, sweeping, restocking, etc.
• Assist with setting up appointments.
• Assist with other office responsibilities as assigned.
• Attend weekly meetings as assigned.
• Report abuse as outlined in Policies and Procedures #320.
• Maintain all required documentation for employee file including a current enhanced background check.
• As needed, may provide intake services, including checking-in clients and obtaining vitals