Assistant General Manager in Rio Rancho, New Mexico at Defined Fitness Inc

About the Role:

The Assistant General Manager plays a pivotal role in supporting the General Manager to ensure the seamless operation of the hotel. This position is responsible for overseeing daily activities, managing staff, and maintaining high standards of hospitality to enhance guest satisfaction. The Assistant General Manager contributes to strategic planning, including pre-opening activities for new properties, and implements yield management techniques to maximize revenue. They are also tasked with monitoring food costs and enforcing safety procedures to maintain operational efficiency and compliance. Ultimately, this role ensures that the hotel operates smoothly, profitably, and in alignment with the brand’s standards and goals.

Minimum Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in hotel management or a similar hospitality role.
• Proven experience with yield management and controlling food costs.
• Strong knowledge of safety procedures and regulatory compliance in the hospitality industry.
• Excellent problem-solving skills and the ability to manage repetitive operational tasks efficiently.

Preferred Qualifications:

• Experience in pre-opening hotel operations.
• Certification in hospitality management or related professional credentials.
• Demonstrated leadership experience in a multi-departmental hotel environment.
• Familiarity with advanced hotel management software and technology.
• Additional language skills to support diverse guest populations.

Responsibilities:

• Assist the General Manager in overseeing all hotel operations to ensure exceptional guest experiences and operational excellence.
• Manage and train hotel staff, fostering a positive work environment and ensuring adherence to hospitality standards.
• Implement and monitor yield management strategies to optimize room occupancy and revenue.
• Oversee food and beverage operations, including controlling food costs and maintaining quality standards.
• Ensure compliance with safety procedures and regulatory requirements to provide a safe environment for guests and employees.
• Participate in pre-opening activities for new hotel properties, including staff recruitment, training, and operational setup.
• Identify operational challenges and develop effective solutions to improve efficiency and guest satisfaction.

Skills:

The required skills such as hotel management and hospitality management are essential for overseeing daily operations and ensuring guest satisfaction. Repetitive motions and safety procedures skills are critical for maintaining consistent operational standards and a safe working environment. Yield management expertise is applied to optimize room pricing and maximize revenue, while food cost management ensures profitability in the food and beverage department. Identifying and solving problems is a continuous process in this role, enabling the Assistant General Manager to address challenges proactively and maintain smooth hotel operations. Preferred skills like pre-opening experience and advanced software knowledge further enhance the ability to lead complex projects and improve operational efficiency.