Business Services Specialist PT in Germantown, Tennessee at CAMPBELL CLINIC PC

POSITION SUMMARY

Provides excellent customer service related to scheduling patient care. Serves as an effective liaison for communication between patients and staff.

Essential Functions Statement(s)

• Schedules appointments related to physical therapy (walk-in and via phone)
• Manages phone system and assists Physical Therapist in taking messages
• Greets visitors and patients to determine their needs and directs them accordingly
• Administers and enters patient intake forms
• Communicates with patients regarding insurance coverage and financial responsibility
• Collects co-pay, co-insurance and other balances owed on account
• Prints billing slip for Physical Therapist to mark services performed
• Schedules follow-up appointments and cancels patient appointments due to no show
• Enters charges and reconciles payments
• Manages buckets in Athena and ensures that claims are in drop status at charge entry
• Maintains cash drawer for making changes and balances it daily
• Verifies that all billing slips are submitted at the end of the day
• Serves as a liaison between the Business Office and Physical Therapy to ensure eligibility and Patient benefits are obtained before patient appointment
• Performs others tasks as assigned

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED): Required

Experience: Previous experience in the operations of a physical therapy office is preferred.

Computer Skills: Must be computer literate. Basic computer skills required.

Campbell Clinic Benefit Summary:

Equal Opportunity Employer/Veterans/Disabled