CUSTOMER SERVICE SALES CLERK - Retail in Fort Lauderdale, Florida at Pacer Marine Inc

JOB DESCRIPTION

JOB TITLE Customer Service -Front Desk Receptionist - Retail

REPORTS TO Operations Manager | LOCATION | 3633 SW 30TH AVE. HOLLYWOOD 33312

FLSA STATUS Non-Exempt REVISION DATE February 14, 2025

STARTING PAY $19.00 SCHEDULE M – F 7:30 AM – 4:30 PM

PRIMARY ROLE: Assist customers with purchases, answer phones, answer questions, and provide service to customers. Maintain the front lobby clean and appealing to shop.

KEY MEASURES

1. Provide customers a pleasant shopping experience – in person and/or over the phone

2. Timely ringing out customers with purchases with proper detailed and correct paperwork

3. Accurate order placing for delivery or pick up

4. Reliable, responsible, and dependable

5. Maintain work area clean and free of clutter, trip and fall hazards.

JOB EXPECTATIONS Responsibilities

1. Professionalism: Proper communication verbal or written, tone and vocabulary. Proper demeanor and dress code.

2. Greet customers and help locate merchandise.

3. Computing sales prices, total purchases, and receiving and processing payment

4. Answer questions regarding the store and its merchandise by using resources – website, catalogs, and other materials.

5. Answering phone calls and taking detailed messages.

6. Accurately complete and file all paperwork daily

7. Merchandise and maintain front lobby entrance clean, neat, and organized

8. Assist customers with questions, phone orders or refer to website

9. Deliver good workmanship

10. Restock shelves

11. Flexible and willing to cross train in other fulfillment activities as assigned by management.

EDUCATION

• High School diploma or GED preferred.

• 1 – 2 years’ experience in retail•

KNOWLEDGE/ EXPERIENCE

• Intermediate to advance knowledge in computers and all office equipment

• Knowledge in proper filing systems

• Knowledge in basic math and promoting and selling products.

SKILLS

• Answer phone calls in a professional and courteous manner.

• Skilled in 10-key and typing.

• Effective communication skills

• Ability to work well with others and in a team environment.

• Good organizational and time management skills

ABILITIES

• Strong ability to think quickly and react to situations.

• Ability to multi-task, while maintaining order and accuracy

• Able to read and write and understand basic English instructions.

• Able to listen to and understand information and speak clearly so others can understand.

• Able to identify and understand the speech of another person.

PHYSICAL or SPECIAL REQUIREMENTS / JOB HAZARDS

• Sitting for long periods of time by using abdominal and lower back muscles to support part of the body to avoid potential for back pain.

• Require standing and walking occasionally.

• Safely using hands and arms in handling, positioning, and moving material, manipulating things, and operating machinery to avoid potential pinch and cuts

• Safely lift or move up to 15 lbs.; by exerting muscle force to lift, push, pull or carry objects to avoid potential back pain.

• See details at close range and focus on a single source of sound - with or without glasses - within a short distance of the observer.

• Use hands for writing and computer use.

• Able to use hands and fingers for writing and on a (computer) keyboard and other office equipment.

Other duties, assignments, and responsibilities may be assigned occasionally by a member of PACER’s management.

Established in 1979, Pacer built its reputation as a marine industry leader at a time through excellence in engineering, a knowledgeable sales staff, and an unwavering commitment to customer service. Our values are the driving force behind everything we do. Respect, integrity, diversity and inclusion, teamwork, and the spirit of winning propels our teams to excellence.

PACER OFFER COMPETITIVE BENEFITS TO INCLUDE MEDICAL, DENTAL, VISION, LIFE INSURANCE, 401(K), TELADOC, SUPPLEMENTAL MEDICAL INSURANCE, AND EMPLOYEE ASSISTANCE PROGRAM. TEAM MEMBERS ALSO ENJOY PAID TIME OFF AND NINE (9) PAID HOLIDAYS A YEAR. MONTHLY GAIN SHARE IS AVAILABLE UPON MEETING MONTHLY GOALS. ADDITIONAL PAID TIME OFF IF PERFECT ATTENDANCE FOR 90-DAYS.

PACER provides equal employment opportunities to all team members and applicants and does not discriminate because of ancestry, age, race, color, gender, gender identity, gender expression, religion, sex (including pregnancy), sexual orientation, national origin, disability, military status, or any other legally protected status. Equal employment opportunities is extended to all applicants and team members in all aspects of the employer-employee relationship, including but not limited to, hiring, benefits, promotion, termination, layoff, recall, leaves of absence, compensation, and training.

Pacer expects all team members to follow all company policies, procedures, laws and regulations to ensure an enjoyable and team work environment for all team members.