Referral Coordinator - Eagle Family Medicine @ Brassfield in Greensboro, North Carolina at Eagle Physicians

Join Our Team as a Referral Coordinator !

Are you compassionate, patient-focused, and looking for a rewarding career opportunity with a company that offers a competitive salary and an exceptional benefits package? Eagle Physicians & Associates is seeking a dynamic, professional, and self-motivated Referral Coordinator to join our team at Eagle Family Medicine @ Brassfield.

The ideal candidate will have a minimum of two years of medical office experience and possess excellent customer service, communication, and organizational skills. This position plays a vital role in creating a positive patient experience while ensuring efficient referral processes.

Schedule

• Mon - Friday 8:00 AM - 5:00 PM, No Weekends
• ON-SITE
• The Practice Administrator will determine the day off based on office needs.

Qualifications

• Minimum of two years of medical office experience required.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with electronic medical records (EMR) systems and standard office software preferred.

Why Eagle?

Our employees genuinely enjoy working at Eagle. For three consecutive years, Eagle team members have rated the organization highly in our annual Employee Engagement Surveys. In our most recent survey, 92.8% of employees shared that they see themselves continuing their career at Eagle and would recommend Eagle as a great place to work.

Join Us and Thrive!

Support staff hired at a 0.50 FTE or greater on or after April 1, 2024, are eligible for our structured retention bonus program:

• $750 at 6 months
• $750 at 12 months
• $1,000 at 18 months
• $1,000 at 24 months

Paid Maternity/Paternity Leave

After one year of employment and 1,250 hours worked, Eagle provides up to two weeks of paid maternity/paternity leave for the birth or adoption of a child. Leave is prorated based on FTE status.

Influenza Vaccine Requirement

As a condition of employment, an influenza vaccine is required. Please contact Eagle HR with any questions regarding this policy.

Eagle Physicians & Associates is proud to be an Equal Opportunity Employer.

Key Responsibilities

• Coordinate and process patient referrals as directed by providers to ensure timely continuity of care.
• Work closely with providers to ensure referrals meet both the patient's clinical needs and insurance requirements.
• Complete referral documentation accurately and obtain all necessary authorizations and approvals.
• Coordinate with specialty offices and healthcare organizations to schedule referrals and facilitate patient care.
• Ensure all pertinent medical records, test results, and supporting documentation are forwarded to the receiving specialist or facility.
• Monitor referral status and follow up as needed to ensure completion and timely communication between providers and patients.
• Maintain accurate documentation of referral activities within the electronic medical record (EMR) system.
• Communicate effectively with patients regarding referral processes, appointment scheduling, and required documentation.
• Collaborate with providers, clinical staff, insurance carriers, and external healthcare partners to resolve referral-related issues.
• Maintain strict compliance with HIPAA regulations and safeguard Protected Health Information (PHI) and confidential business information.
• Demonstrate professionalism, respect, courtesy, and compassion in all interactions with patients, coworkers, providers, and external partners.
• Display a positive attitude and team-oriented approach with a willingness to assist wherever needed.
• Uphold and exemplify Eagle's Vision, Mission, and Core Values of Integrity, Compassion, Trust, Professionalism, and Respect through daily actions and behaviors.