IT Office Assistant in Bethesda, Maryland at Presidential Bank FSB

The Office Assistant for the IT Department must be detail-oriented and organized in order to support the daily administrative operations of our IT Department. This role is essential in maintaining efficient office workflows, managing calls and correspondence, and providing exceptional customer service. The ideal candidate will possess strong computer literacy, excellent organizational skills, and the ability to handle multiple tasks with professionalism and accuracy.

• Perform data entry and maintain accurate records using productivity software such as Microsoft Office and Google Workspace
• Limited Help Desk related duties, to include IT ticket management (triage calls) for Help Desk
• Tracking and organizing IT Audit related assignments
• Assist with bookkeeping tasks, such as invoice review, tracking and submission to Accounts Payable
• Support IT tasks such as filing, and maintaining office supplies, ordering, tracking and shipping equipment
• Provide internal customer support via phone, email, or in person, ensuring excellent service at all times
• Coordinate with team members to ensure smooth office operations and timely completion of administrative tasks
• Maintain confidentiality of sensitive information and ensure compliance with company policies
• Other duties as assigned.

• Prior office experience or administrative support roles preferred
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace tools
• Experience with data entry, filing systems, and clerical tasks required
• Strong organizational skills with the ability to prioritize tasks effectively
• Excellent communication skills, including phone etiquette and customer service experience
• Demonstrated technical proficiency in office management systems and productivity software

The ideal candidate will be proactive, detail-oriented, and capable of managing multiple responsibilities with ease.

*Presidential Bank, FSB is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state or local law.

Presidential Bank offers a competitive benefits package that includes paid leave, retirement plans, medical, dental, vision, short- and long-term disability and life insurance.