Senior Customer Success Manager in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager based in United States .

This role offers the opportunity to become a strategic partner for enterprise customers, helping organizations maximize the value of innovative SaaS solutions. You will manage key customer relationships, drive adoption, and influence long-term business outcomes through proactive success strategies. Working in a remote-first environment, you will collaborate with cross-functional teams to improve customer experiences and deliver measurable impact. The position combines executive relationship management, product adoption expertise, and commercial ownership. You will leverage AI-powered tools to optimize workflows while contributing insights that shape future customer success capabilities. This is an ideal opportunity for a customer-focused professional who thrives in dynamic environments and enjoys creating lasting value.

The Senior Customer Success Manager will own the post-sale customer journey for a portfolio of enterprise accounts, ensuring customers achieve measurable outcomes and long-term success. The role requires strong relationship management, strategic thinking, and the ability to connect product capabilities with business goals.

• Manage a portfolio of enterprise customers, acting as a trusted advisor and strategic partner throughout the customer lifecycle.
• Lead executive-level conversations focused on planning, prioritization, adoption, and value realization.
• Drive customer retention and growth by managing renewals, identifying expansion opportunities, and proactively addressing risks.
• Use AI-assisted customer success tools to streamline operational tasks, improve account insights, and dedicate more time to strategic customer engagement.
• Facilitate business reviews, success planning sessions, and outcome-focused discussions with customer stakeholders and decision-makers.
• Support adoption initiatives by working closely with operational users, including project managers, program managers, agile teams, and system administrators.
• Provide tailored best practices that help customers improve workflows, productivity, and resource management processes.
• Maintain accurate customer records, success plans, usage insights, risk assessments, and business outcomes using customer success platforms.
• Partner with Sales, Product, and other internal teams to deliver a seamless customer experience.
• Identify customer success stories and contribute to case studies that showcase business impact and product value.

The ideal candidate is an experienced customer success professional with a strong SaaS background, excellent communication skills, and a passion for helping enterprise customers achieve measurable results. You should be comfortable managing strategic relationships, influencing stakeholders, and working in a fast-changing technology environment.

• 5+ years of experience in SaaS Customer Success, Account Management, or a similar customer-facing role managing enterprise clients.
• Proven experience owning commercial outcomes, including renewals, retention, and customer growth initiatives.
• Ability to translate product features into measurable business outcomes and lead value-driven conversations with executives.
• Strong interest in AI-powered tools and a willingness to adopt new technologies that improve customer engagement and operational efficiency.
• Experience with customer success platforms such as Gainsight, including success plans, outcome tracking, and risk management workflows, is a plus.
• Excellent communication skills with the ability to engage senior executives, technical teams, and operational users.
• Experience leading executive business reviews, strategic planning sessions, and renewal discussions.
• Understanding of customer personas such as project managers, product managers, program managers, agile leaders, Jira administrators, and PMO teams.
• Highly organized, proactive, and customer-focused, with strong ownership and problem-solving abilities.
• Ability to adapt quickly and thrive in a collaborative, scaling, and cross-functional environment.

The company offers a flexible and rewarding environment designed to support professional growth, employee well-being, and meaningful impact.

• Remote-first work environment with flexibility to work from anywhere within eligible locations.
• Competitive compensation package.
• Comprehensive health, dental, and vision benefits.
• Savings and wellness plan options.
• Unlimited vacation policy in most locations.
• Work-from-home reimbursement and additional employee perks.
• Training reimbursement, professional development opportunities, conferences, courses, and mentorship programs.
• Opportunity to work on impactful products that improve enterprise productivity.
• Collaborative and inclusive culture with diverse global teams.
• Social activities, virtual events, optional in-person meetups, and international travel opportunities.
• Employee referral program and additional company benefits.