Customer Relations Manager in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Relations Manager based in the United States.

This role is central to delivering outstanding customer experiences across complex B2B technology environments, including gaming, iGaming, and sports betting platforms. You will act as the main point of contact for key customer accounts, guiding them through onboarding, implementation, product launches, and ongoing success. The position requires a strong balance of relationship management and project coordination, ensuring customers achieve maximum value from the platform. You will collaborate closely with cross-functional teams such as Product, Engineering, Delivery, and Customer Support to drive seamless execution. Operating in a fast-paced, global environment, you will help align business priorities with customer needs while proactively identifying growth opportunities. This is a highly visible role where your work directly impacts customer satisfaction, retention, and long-term partnerships.

• Serve as the primary liaison for assigned customer accounts, building trusted relationships and ensuring consistent, high-quality communication across all stakeholders.
• Manage the full customer lifecycle, including onboarding, implementation, feature rollouts, launches, and post-launch support, ensuring timely and successful delivery.
• Coordinate cross-functional teams to align internal execution with customer expectations, balancing technical, operational, and business priorities.
• Monitor customer health, satisfaction, KPIs, and product usage trends, providing regular updates and actionable insights to both internal and external stakeholders.
• Identify opportunities for account growth, increased product adoption, and expansion of value-added services.
• Lead customer meetings, including kickoffs, training sessions, status updates, and business reviews to ensure alignment and transparency.
• Advocate for customer needs internally while effectively communicating risks, dependencies, and mitigation strategies.
• Maintain accurate documentation, project records, and communication materials to ensure operational clarity and continuity.

• 3–5 years of experience in Customer Success, Account Management, Project Management, or Customer Service within SaaS, gaming, sports betting, or similar technology-driven industries.
• Proven experience managing end-to-end customer relationships and delivering complex projects across multiple phases.
• Strong understanding of software environments, including APIs, web technologies, SDLC, and Agile methodologies.
• Excellent communication skills with the ability to translate technical concepts for both technical and non-technical audiences.
• Strong organizational and multitasking abilities, with the capacity to manage multiple priorities in a fast-moving environment.
• Proficiency with collaboration and project tools such as Jira, Confluence, Microsoft Office, and Google Workspace.
• Customer-first mindset with strong interpersonal skills and the ability to build trust across diverse stakeholders.
• Willingness to travel up to 40% as needed, including occasional international travel (valid passport required).
• Bonus: experience in online gaming, sports betting, product analytics, or commercial account expansion.

• Competitive salary range of $98,000 to $155,000 annually, based on experience and location
• Comprehensive PTO program and paid company holidays to support rest and work-life balance
• Paid parental leave to support employees during major life events
• Full health, dental, and vision insurance coverage
• Short-term and long-term disability insurance, plus life insurance coverage
• 401(k) retirement plan with company matching contributions
• Supplemental training programs and continuous learning opportunities
• Fully remote work environment with collaboration across global teams
• Inclusive, innovation-driven culture that values diversity and professional growth