Saddlebrook Resort - Housekeeping Supervisor in Wesley Chapel, Florida at The Service Companies

Saddlebrook Resort - Housekeeping Supervisor

About The Service Companies

The Service Companies (TSC) is the premier service provider to the hospitality, gaming, healthcare, education, and corporate catering industries. With over 2,000 team members serving 750 locations across 39 states, TSC is dedicated to delivering exceptional service quality and performance. As a privately owned company under TPG Twin Brook Capital Partners ownership, TSC values a culture that empowers employee involvement and performance, driven by "The TSC Way." Were Partners in Excellence, which means we are committed to achieving the highest quality standards and delivering exceptional experiences for our clients, team members, and the organization. The company operates through three separate business groups:

• Managed Services Turn-key Hospitality/Casino Housekeeping, Stewarding, Third Shift Cleaning, Public Area Cleaning, Laundry and Kitchen Cleaning

• Managed Services Staffing Hospitality Staffing for the Resort, Casino & Event space.

• Specialty Services Window and Chandelier Cleaning, Pressure Washing, Pool Cleaning and Maintenance, Exterior Building Cleaning

Position Overview:

The Housekeeping Supervisor is responsible for training, supervising, and retaining a team of housekeeping associates while ensuring the highest standards of cleanliness and guest satisfaction. Leading with The TSC Way! this role fosters a positive work environment where employees feel supported and motivated to succeed. The Supervisor provides coaching and feedback to drive continuous improvement, maintains a safe and efficient operation, and partners with management to identify opportunities that enhance both team performance and guest satisfaction.

• Supervise, train, and support housekeeping staff to ensure rooms are cleaned on each shift by assigned employees

• Inspects guest rooms to ensure quality standards are met

• Assists cleaning rooms when needed

• Publicly recognizes and rewards employees. Makes termination recommendations

• Assists with the scheduling of employees

• Provide coaching, mentoring, and constructive feedback to team members, promoting professional growth and accountability

• Partner with hotel operations and management to address guest needs, resolve service issues, and enhance overall guest satisfaction

• Ensure compliance with safety standards, sanitation requirements, and company policies to maintain a safe and productive workplace

• Uphold The TSC Way! values by acting as a role model of professionalism, teamwork, and excellence in every interaction

Qualifications & Skills:

• Must meet company and clients appearance standards

• Ability to lift, push and pull up to 50lbs of weight on a consistent basis

• Ability to bend, stoop, reach, climb stairs, and perform other routine physical activities

• Good verbal communication skills; pleasant and professional demeanor

• Ability to work with cleaning equipment and chemicals safely

• Ability to perform all duties as required with or without accommodation

• Ability to work weekends and holidays

• Ability to motivate and respect hourly employees

• High School education or GED

• One year prior housekeeping, cleaning or customer service supervisory experience

• Bilingual English Spanish preferred

• Knowledge of e-mail, MS-Word

What We Offer (Training & Career Path)

• Experience preferred, but not required we provide comprehensive hands-on training

• Clear advancement opportunities into lead or supervisory roles for motivated performers

• Ongoing skills training (guest service, safety, equipment use) and performance coaching

Employee Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• 401(k) Plan

• Short-Term Disability

• Long-Term Disability

• Life Insurance

This list of essential functions, other duties, mental and physical demands, requirements, and any licenses are not meant to be exhaustive. Management reserves the right to revise job descriptions and to require other tasks be performed as needed.

TSC is an Equal Opportunity Employer. TSC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.