Resettlement Case Manager in Dallas, Texas at ICNA RELIEF USA PROGRAMS INC

Resettlement Case Manager

Fort Worth, TX

Position Summary:

Reporting to the Resettlement Program Manager, the Resettlement Case Manager will provide case management to newly arriving refugees being received by ICNA Relief’s Reception and Placement and Matching Grant Programs. The Case Manager will ensure eligible clients are enrolled in appropriate programs, provide core services, and meet the requirements of the program(s) in the required time period. The Case Manager is to support refugee families transition in their new communities and to achieve self-sufficiency through of the Reception and Placement and Matching Grant Programs.

ICNA Relief USA seeks to alleviate human suffering by providing caring and compassionate service to victims of adversities and survivors of disasters. ICNA Relief USA strives to build healthy communities, strengthen families, and create opportunities for those in despair while maintaining their dignity. ICNA Relief’s Refugee Program is designed to rebuild, empower, and transition refugees by providing caring and compassionate service to victims of adversities and survivors of disasters. It is our goal at ICNA Relief to transition refugee families into a comfortable lifestyle in American society.

Key Areas of Responsibility:

• Other job duties as assigned.

Qualifications and Requirements:

• Minimum one year experience in refugee resettlement, case management and/or community services preferred.

• Familiarity with the needs of refugees and other vulnerable populations.
• Ability to work effectively in a cross-cultural environment.
• Fluency in English required, and fluency in one of the key languages used by client populations is preferred (including but not limited to: Arabic, Burmese, Kinyarwanda, Dari, Pashto, Swahili).
• Ability to work under pressure with deadlines and manage multiple priorities in a fast-paced environment.
• Ability to work a flexible schedule including some late nights and weekends.
• Good organizational and time management skills, with sound judgement and problem-solving skills.
• Ability to work as a team member and independently, with high level of self-motivation.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and experience using databases and information gathering systems.
• Possess a valid driver’s license, automobile liability insurance, and reliable personal transportation suitable for safely transporting clients.