Paramount Events - Catering & Conference Center Supervisor in Chicago, Illinois at Paramount Events

Join our team as a Catering & Conference Center Supervisor and play a key role in delivering exceptional hospitality experiences at one of our premier corporate dining accounts This hands-on leadership position is responsible for overseeing daily catering operations, supervising and developing staff, coordinating events, and ensuring outstanding customer service. The ideal candidate is organized, proactive, and thrives in a fast-paced environment while leading by example and maintaining the highest standards of food service, safety, and professionalism.

• Weekly and daily alterations to the schedule of employees based on business; ensure coverage daily from 7am to 5pm.
• Develop hourly staff to create an evolving cohesive team, including training of technical skills and customer service traits
• Ensuring that all parts for catering and commons are maintained, and product is rotated
• Communicate regularly with our client's Hospitality team to ensure special requests are met
• Input catering orders into the internal ordering system
• Input and coordinate hybrid events into ordering system and send staff requests
• Lead by example with team and as needed set, deliver and clean catering orders.
• Daily communication with our client, warehouse team and kitchen about next day orders
• Oversee room set-ups, ensuring floorplans are followed to client request
• Manage activities of cooks (when catering calls for cooks) and dishwasher to oversee food production and cleanliness of entire foodservice areas
• Monitor Mickey’s Linens to ensure linen count sufficient for weekly events
• Ensure chef is tending to finish needs of the delivered catered food
• Collaborate with the front-of-house café manager to share staff resources as needed
• Work with Paramount Events full-service sales team to coordinate and execute events
• Report all incoming TPG event staff to Welcome Desk
• Assist with managing utility staff to ensure all equipment, floors, and walls are clean and sanitary
• Maintain organized and clean office spaces
• Ensure uniform guidelines are enforced
• Create and maintain cleaning schedule for deep cleaning of equipment (e.g. daily, weekly, monthly)
• Ensure health code, per city of Chicago inspection process.
• Develop positive and professional relationships with client liaisons
• Report broken or malfunctioning equipment as needed, to ensure timely repairs
• Participate in progressive discipline for staff, as needed.
• Work at TPG headquarters as requested and at catering events as requested
• Complete assigned projects in a timely manner, per stated deadlines

• Minimum 3 years of supervisory experience in catering, hospitality, or food service.
• Strong leadership, organizational, and customer service skills.
• Experience coordinating catering events and managing staff.
• Basic computer proficiency (email, Microsoft Office, and ordering systems).
• Knowledge of food safety and sanitation standards.
• Ability to stand for extended periods and lift up to 40 lbs.
• Flexible schedule, including early mornings, evenings, and weekends as needed.

Benefits:

• Daily lunch provided
• Vacation and sick days
• Health, Vision, Dental insurance
• 401(k) plan eligible after 1 year