Full-Time Dispatcher in Worcester, Massachusetts at Clark University

Clark University

Location: Worcester, MA Category: Staff and Administrators Job Type: Full-time - Exempt Posted On: Thu Aug 6 2026 Job Description:

Basic Function:

This position is located within the Clark University Police Department. The Clark University Police Department is responsible for ensuring a safe environment for the students, faculty, staff and public by providing services twenty four hours a day, seven days a week, weekends and holidays included. Under the general supervision of the Lead Dispatcher the dispatchers that staff the Clark University Police Dispatch Center operate as a primary point of contact for life or property emergencies and general Police and parking services.

Major Responsibilities:

• Advise, direct and interpret emergency calls for service, and initiate Police, Fire and or EMS as needed.
• Monitor Worcester Police communications for incident adjacent to the University, and dispatch Police if necessary.
• Document complete and accurate information into the computer aided dispatch system (IMC).
• Operate two-way radio communications for Police, Fire and EMS, including student-run Rapid Response.
• Receive, relay and transmit pertinent LEAPS/CJIS information from the State Criminal Justice Information System (CJIS) terminal.
• Initiate notification to appropriate University officials or students, in the event of an emergency.
• Monitor intrusion, duress and fire alarms on the CBORD alarm system.
• Utilize and transmit video recordings of incidents through the Universities CCTV system (Axis Camera Station).
• Assist with distribution of temporary parking decals.
• Assist with tasks deemed necessary by supervisors or Officers.
• Monitor and utilize card access system.
• Receive, record and disseminate lost and found property in accordance with the Clark University Police lost and found policy.
• Assist the students, staff, faculty and the general public in the lobby of the Police Department.
• Prepare and transmit work orders to the University Facilities department.
• Sign out keys for authorized students, staff or departments in accordance with the Clark University Police key policy.

Job Requirements:

• High School diploma or equivalent is required.
• One year of previous dispatching experience preferred, but not necessary. Training will be provided.
• Must have first aid and CPR certification within 1 month of hire.
• Must be dependable, flexible and able to work all shifts including days, weekends, evenings and holidays. This is an essential personnel position.
• Must possess excellent written and interpersonal communication skills including the ability to be calm under pressure.
• Must be able to multi-task.
• Must possess typing skills and knowledge of different computer programs.
• Must be able to successfully pass an on-the-job training program.

Additional Information:

Expected Hourly Rate: $24.00

Pay Transparency Disclosure:
The compensation for this position will be determined based on factors that include available budget, internal equity, and the selected candidate's qualifications, experience, education, and other job-related credentials. This range represents Clark University's good-faith estimate of the expected hiring range at the time of posting consistent with Clark's compensation philosophy and internal alignment.

At Clark University we believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.