Assistant Branch Manager (Baytown, Tx Decker Branch) in Baytown, Texas at Community Resource Credit Union

E

40%

Assists the Branch Manager with daily operations of the branch. Assists with staff scheduling, answer routine to complex questions on products and services, policies, procedures, or rules and regulations. Accepts responsibility of the branch operations in the Branch Manager's absence.

E

15%

Provides backup assistance in member services. May function as a teller on an as-needed basis, filling in at peak times or providing coverage during shortages.

E

15%

Assists Branch Manager in coaching routines, sales and service meetings and daily huddles to ensure sales and service objectives are being met and staff is properly trained.

E

10%

Monitors departments’ activities for compliance with established policies and regulations. Takes action to resolve non-compliant issues.

E

5%

Provides input into performance reviews of branch staff

E

5%

Assures that appropriate records are maintained and required reports are prepared affecting the department.

E

5%

Assists Executive Team members with special projects as needed.

N

5%

Performs other related duties as assigned.

1.

Serves as a back up and provides support for the Branch Manager.

2.

Provides accurate, courteous, friendly, timely and professional service to all members.

3.

Insures that all operations for assigned products are in compliance with governing
regulations.

4.

Coaches and trains staff in products and services; to meet sales and service goals/objectives.

5.

Assures highly qualified staff; sufficient to meet daily member demands.

6.

Maintains a professional work environment, promote team work, build respect among coworkers and present a businesslike appearance.

7.

Makes rational and realistic decisions which are based on logical assumptions and reflect factual information and consideration of organizational resource.

8.

Effectively relates with staff by understanding how to approach or respond to individuals based on their personal style.

9.

Contributes to help meet branch goals.

10.

Provides back up support to any branch position (Teller, MSR, PFO, etc.)

11.

Greets all members of the credit union.

12.

Promotes teamwork amongst the branch staff and support service teams.

13.

Possesses a positive attitude and leads by example; takes initiative.

14.

Is able to work a flexible schedule to include evenings and weekends.

15.

Demonstrates an understanding of, and follow all regulatory and compliance requirements including but not limited to those of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), and Member Due Diligence (MDD) as it specifically relates to their job functions.