People and Culture Director at Hotel Emma in San Antonio, Texas at Hotel Emma

People & Culture Director will lead our People & Culture initiatives in a transformative phase of hospitality excellence. This role is central to shaping a high-performance culture that aligns with organizational goals and supports innovative growth strategies.

As the People & Culture Director at Hotel Emma, you will serve as a trusted advisor to senior leadership and a champion of talent development, service culture, and organizational change. You will play a pivotal role in driving and executing people strategies that elevate associate experience, drive operational excellence, and support long-term growth. Accountable for Emma Strong elements & disciplines that is measured by 5 diamond experience.

Essential Functions:

Strategic HR Leadership

• Partner with senior leadership and Silver Ventures Corporate People & Culture team to guide and implement people strategies that align with transformation goals.
• Translate high-level business objectives into people initiatives that foster a culture of productivity, innovation, and continuous improvement.

Talent Attraction & Development

• Guide recruitment strategies to attract, develop, and retain top-tier hospitality talent.
• Champion leadership development programs that build internal capabilities and support succession planning.

Culture & Employee Engagement

• Serve as a steward of organizational culture, facilitating associate recognition, communication, and engagement initiatives.

Performance & Organizational Development

• Implement organizational development programs in partnership with Silver Ventures Corporate People & Culture focusing on service transformation and operational agility.

HR Operations & Compliance

• Ensure HR policies, procedures, and practices comply with legal requirements and uphold brand standards.

Transformation & Change Management

• Lead change management efforts tied to hospitality innovation and operational transformation.

Required Experience/Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 10+ years of progressive HR leadership experience, with at least 5 years in luxury hospitality or related service-focused environments.
• Proven success in partnering with senior leadership and external stakeholders to drive culture and business transformation.
• Strong knowledge of labor laws, employee relations, talent management, and organizational development.
• Exceptional interpersonal, communication, and leadership skills.

Hotel Emma Vision: Hotel Emma is a timeless, storied experience who celebrate the pride of the past by fulfilling the dreams of the present lives we touch