Facilities Operations Manager – Riverwalk Outlets | New Orleans, LA in New Orleans, Louisiana at RockStep Capital

Location: Downtown New Orleans, LA • Employment Type: Full-time - Exempt

Lead Retail Property Operations in the Heart of Downtown New Orleans. Riverwalk Outlets, a premier outlet shopping center along the Mississippi River, is seeking an experienced Facilities Operations Manager, with a New Orleans 1st Class Stationary Air Conditioner License, to oversee daily retail property operations for 75+ stores and restaurants. This role is ideal for a licensed First-Class Stationary Air Conditioning Operator in New Orleans who excels in facilities management, vendor coordination, and operations leadership.

Riverwalk Outlets is a first-to-market outlet shopping center on the New Orleans riverfront, offering visitors and locals a unique mix of shopping, dining, and iconic views. Our mission is to deliver an exceptional guest experience while maintaining world-class property standards.

Learn more: www.riverwalkneworleans.com

The Operations Manager ensures smooth, safe, and cost-effective property maintenance and facilities operations. Responsibilities include supervising staff, managing vendors and contracts, overseeing building systems (including HVAC), and maintaining a clean, secure, and welcoming environment for tenants and guests.

• Engineering & Maintenance Operations
  • Lead daily meetings with the Chief Engineer and engineering staff to prioritize maintenance tasks.
  • Oversee a preventative maintenance schedules, work orders, repairs, and parts inventory
  • Step in to perform maintenance or operations functions during high demand, including, but not exclusively: structural damage, HVAC, chillers, boilers, refrigeration units, plumbing, electrical, lift stations, and cosmetic (drywall, painting, etc). Evaluate and assist with all escalated repairs or maintenance, and determine when vendor support is required for major repairs.
  • Coordinate and manage vendor support as necessary for major repairs, special events, activations, and installations.
  • Ensure the property and tenants are prepared to protect the stores and buildings ahead of time of inpending significant weather events.
  • Approve staff schedules, PTO, and overtime for the engineering team.
  • Track budgets and plan capital improvements.
• Vendor Management
  • Respond promptly to maintenance and repair needs via email, phone, and onsite meetings.
  • Provide proven network of trusted third-party vendors who are efficient, quality driven, and budget friendly. Continually source industry vendors to obtain quotes and develop relationships to ensure there are multiple options to manage needs for housekeeping, security, HVAC operations, major and general repairs, special events, activations and installations.
  • Maintain property maps, plans, and site safety protocols; ensure contract and RFP compliance.
  • Build strong vendor relationships and monitor performance through completion.
• Property & Tenant Relations
  • Oversee building systems (HVAC, fire systems, generators) and assist as required with preventative maintenance. Insure everything is continual working order and that all regulated inspections are completed.
  • Coordinate utility billing, vendor reconciliations, and key control for mall and vacant spaces.
  • Respond to tenant requests within required timeframes; conduct daily property walkthroughs.
  • Support emergency response and after-hours incident management as needed.
• Leasing Support
  • Coordinate construction, store openings and closures, and punch list completion.
  • Collect post-construction documentation and support Specialty Leasing (kiosk/cart setups and relocations).

• License Required: 1st Class Stationary Air Conditioning License issued by the City of New Orleans. Current or Must be Completed Within 90 days of employment.
• License Desired: Journeyman Plumber or Master Plumber, Journeyman Electrician or Master Electrician. Experience working with plumbing and electrical to the point of requesting permits is required.
• 3+ years' Experience Required: Combined experience with direct, hands-on operating or maintenance of mechanical systems, and/or supervision of building mechanical systems in a commercial or industrial setting. It can include: Boilers, steam systems, chillers / HVAC systems, refrigeration systems, and pumps (including compressors and auxiliary equipment)
• 3–5 years of experience in property operations, facilities management, or related roles.
• Demonstrated drive to step in to complete maintenance and repair work when needed to train staff, assist with heavy workload, and/or difficulty of the maintenance or repair in the areas of boilers, chillers / HVAC, plumbing, electrical, lift stations, and cosmetic repairs such as painting and drywall.
• Bachelor’s degree in Operations Management, Facilities Management, or related field preferred.
• Proficiency in Microsoft Office Suite; strong communication and problem-solving skills.
• Ability to work independently, manage changing priorities, and collaborate across teams.
• Has created a network of vendor relationships that have proven they are efficient, quality focused, and budget friendly.

• Benefits
  • Medical (generous employer contribution)
  • Dental, Vision, Basic Term Life / AD&D and Long-Term Disability, and (100% employer paid for employee coverage)
  • Employee Assistance Plan for the employee and their household (employer paid)
  • Supplemental Life / Short-Term Disability
  • 401(k) with company match
  • Generous Paid Time Off- Emphasis on work-life balance in a supportive, team-oriented environment.
• Career Growth Opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.