Senior Customer Architect in Cambridge, Nova Scotia at Jobgether
Explore Related Opportunities
Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Architect based in Canada.
This role sits at the intersection of solutions architecture, customer success, and AI-driven product adoption, supporting enterprise customers as they implement and scale advanced data and marketing solutions. You will lead complex technical onboarding and long-term account relationships, helping customers deploy cloud-based data systems and activate AI-powered marketing capabilities. The position requires a strong blend of hands-on technical execution, strategic thinking, and customer-facing communication. You will act as the primary technical partner for enterprise accounts, guiding implementation, optimization, and expansion across the full customer lifecycle. Working in a fast-moving, AI-native environment, you will also help shape automation workflows and internal tools that improve team efficiency. This is a high-impact role where technical depth directly translates into measurable customer outcomes and business growth.
- Lead end-to-end onboarding and implementation of enterprise customers, from technical discovery to go-live and value realization
- Own technical architecture across cloud data platforms (BigQuery, Snowflake, Redshift, Databricks) and integration workflows
- Manage long-term customer relationships as the primary technical point of contact, driving adoption and expansion
- Deliver executive-level QBRs/EBRs translating technical outcomes into clear business impact and growth opportunities
- Troubleshoot complex data, pipeline, and integration issues across customer environments with urgency and precision
- Build internal tools and automation (including AI-driven workflows) to improve customer success operations and scalability
- Develop repeatable playbooks, documentation, and best practices to optimize onboarding and delivery processes
- 3–5 years of experience in solutions architecture, technical customer success, implementation engineering, or similar client-facing technical roles
- Strong SQL skills with hands-on experience in cloud data warehouses (BigQuery, Snowflake, Redshift, or Databricks)
- Experience managing complex technical projects involving multiple stakeholders from kickoff to delivery
- Solid understanding of cloud platforms (AWS, GCP, or Azure) and data pipelines (ETL, reverse ETL, event streaming, data modeling)
- Strong communication skills with ability to simplify technical concepts for both technical and executive audiences
- Hands-on experience using LLMs and AI tools (GPT, Claude, Gemini) for automation, analysis, or structured workflows
- Ability to design or support AI-powered automations using APIs, Python, or no-code tools (Zapier, n8n, etc.)
- Strong problem-solving mindset with the ability to evaluate AI outputs for accuracy and reliability
- Experience in martech, CDPs, or marketing activation platforms is a strong asset
- Competitive compensation package with equity participation
- Remote-first work environment across North America
- Flexible working style with autonomy and goal-based delivery
- Comprehensive health, dental, vision, life, and disability coverage (for Canadian employees and dependents)
- RRSP/401(k) program with company matching
- Annual home office stipend and flexible PTO policy
- Monthly company-wide recharge days to support work-life balance
- Career growth opportunities, hackathons, and professional development support
- Exposure to leading enterprise brands and high-impact AI-driven projects