Technical Support Representative Night shift in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Representative Night shift based in United States.

This remote opportunity is ideal for a technically skilled professional who enjoys solving complex hardware and software issues.
The role focuses on supporting retail environments by troubleshooting and maintaining critical point-of-sale systems.
You will provide hands-on technical assistance, ensuring devices, applications, and connected equipment remain operational.
The position requires strong problem-solving abilities, attention to detail, and the ability to work independently during night shifts.
You will collaborate with store teams to diagnose issues, complete repairs, and deliver reliable technical solutions.
This role offers the chance to build expertise in POS technology, networking, and remote support operations within a fast-paced environment.

The Technical Support Representative will be responsible for delivering efficient technical assistance and maintaining operational continuity for retail technology environments. The role includes diagnosing issues, performing repairs, and ensuring hardware and software systems function effectively through remote support.

• Provide comprehensive technical support, repair assistance, and troubleshooting for retail locations experiencing POS software and hardware issues.
• Diagnose, repair, and maintain POS terminals, scanners/scales, printers, cash drawers, monitors, keyboards, computers, and related software systems.
• Assist with installation, configuration, and deployment of new hardware and POS-related applications.
• Perform remote troubleshooting on core system devices and resolve technical incidents efficiently.
• Handle computer-related break-fix repairs and identify root causes of recurring technical problems.
• Manage support requests effectively by prioritizing tasks, documenting solutions, and maintaining clear communication with store personnel.
• Work independently during scheduled night shifts while ensuring timely and high-quality service delivery.

The ideal candidate will have strong technical knowledge of hardware, software, and networking environments, along with the ability to troubleshoot independently and communicate effectively with non-technical users.

• Proven experience configuring, replacing, and supporting computer hardware and software systems.
• Strong understanding of POS hardware, peripherals, and retail technology environments.
• Experience performing electronic troubleshooting at the board level, including component-level repairs for terminals, computers, and related equipment.
• Knowledge of networking concepts and the ability to troubleshoot connectivity-related issues.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Ability to prioritize multiple tasks, manage time effectively, and work independently in a remote environment.
• Must have personal equipment suitable for remote work, including dual monitors and a reliable wired internet connection.

• Fully remote work opportunity within the United States.
• Night shift schedule designed for professionals who prefer non-traditional working hours.
• Opportunity to develop expertise in POS systems, hardware troubleshooting, and technical support operations.
• Exposure to a variety of retail technology environments and real-world problem-solving scenarios.
• Ability to work independently while contributing to essential technology support services.