Communications Technician in Rustburg, Virginia at Campbell County

Communications Technician - Public Safety

Salary Band 4 - FLSA: Non-Exempt

Reports to: Deputy Director – Communications or full-Time staff as assigned

Staff Supervisory Responsibility: No

General Service Areas/Conditions: Primarily indoor office environment with occasional site work as required. Ability to occasionally lift and/or move up to 75 lbs. Some nights and weekends could be required as needed.

Makes a daily difference in the Campbell County organization and locality through: hard work, open and honest communication, ongoing improvement and accountability.

Performs with excellence, the following tasks, including but not limited to:

•Consults with users regarding job requests and deadlines;

•Implements and assists with upgrades requested by software vendor, as directed by the Deputy Director;

•Installs radios, light bars, sirens, laptops, etc. in vehicles;

•Assists in providing after hour technical assistance and support to Public Safety users;

•Occasional night, weekend, holiday or emergency on-call availability;

•Documents specific information from Public Safety and Sheriff’s office users to identify specific problems, and documents specific resolution in the Information Technology department’s helpdesk software tool;

•Assists with replacement of Public Safety computers and related equipment;

•Collects and assists with the maintenance of software documentation;

•Troubleshoot initial diagnosis of system failure for fixed and non-fixed equipment, determining what action needs to be taken;

•Works with Deputy Director – Communications to coordinate and implement the system preventive maintenance program, and fixed and non-fixed equipment repair;•Activates and deactivates radios, talk groups, and systems features as necessary; programs and reprograms radios;

•Identifies system misuse and violations and reports same to Deputy Director and may take program steps;

•Identifies problem areas with radio system and comes up with solutions to fix;•Works with Deputy Director – Communications and outside vendors to prepare specifications for new equipment.

Qualifications:

•Completion of two years of college or graduation from a business college;

•Completion of moderate computer courses from an accredited college or university.

•Desired: Associates degree in computer science from an accredited college or university.

•Four years of related experience

•Additional education and/or training may be substituted where applicable.

•Valid Virginia Driver’s License

•Requires completion of National Incident Management System IS-700 and IS-100 within 90 days of employment.

Core Skill Sets:

•Good oral and written communications skills;

•Ability to effectively prioritize multiple requests and manage concurrent processes;

•Thorough understanding and ability to utilize the county’s adopted software platform.

•Ability to read, analyze, and interpret documents such as technical procedures, system operating and maintenance manuals;

•Ability to write reports and correspondence;

•Ability to speak effectively with users and customers to obtain requirements, explain procedures and resolve problems;

•Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations;

•Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;

•Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; tact and cooperation required;

•Communications involve both facts and opinions and coordination such as scheduling meetings or repairs with other County employees;

•May provide leadership and guidance as a work leader;

Significant experience analyzing, troubleshooting, and resolving desktop computer issues andproblems (hardware, software, communications);

•Above average degree of competency with computer hardware, software and peripheral devices;

•Strong customer service skills;

•Must be able to obtain thorough knowledge of current releases of Microsoft Windows, Microsoft Office, virus protection software, browsers and other applications as needed.