Strategic Account Manager in at Catapult Employers Association

Strategic Account Manager

Full-Time | Exempt | Remote-First

Join a Team That Helps Employers Thrive

Our team of seasoned HR and business professionals helps employers address immediate and long-term challenges through expert guidance, valuable resources, data-driven insights, and a dynamic member community. We partner with organizations to help them attract, retain, and develop talent while navigating the ever-changing landscape of business and employment.

We are committed to fostering a workplace culture grounded in innovation, integrity, community, excellence, and service. If you're passionate about building meaningful client relationships and helping organizations achieve long-term success, we'd love to meet you.

Position Summary

We're looking for a Strategic Account Manager to own our most important client relationships: a defined group of Tier A+ accounts. This is a senior, relationship-driven role. You're accountable for the long-term health, retention, and growth of a small number of our highest-value accounts, and for making sure Catapult's services stay useful to how those clients actually operate day to day. Success is measured by net revenue retention and by how deeply embedded Catapult becomes in each account's ongoing operations.

What You'll Do

Client Relationship Management & Strategic Engagement

• Serve as the primary strategic contact for a portfolio of key client accounts.
• Build and maintain relationships across multiple levels of client organizations, including HR, Finance, Legal, and executive leadership.
• Conduct regular account touchpoints, business reviews, and renewal discussions.
• Act as a trusted advisor by helping clients maximize the value of available services and resources.
• Develop and present recommendations that align with evolving client needs.

Account Retention & Growth

• Drive long-term account retention through proactive engagement and relationship management.
• Identify opportunities for upselling, cross-selling, and service expansion.
• Collaborate with internal subject matter experts to develop solutions and proposals.
• Lead contract renewal discussions and negotiate multi-year agreements when appropriate.
• Convert project-based work into broader strategic partnerships when aligned with client needs.

Account Health & Business Planning

• Monitor client engagement, utilization, and account health metrics.
• Identify early warning signs of disengagement and implement retention strategies.
• Develop strategic account plans supported by data and business insights.
• Maintain accurate CRM records, account activity, and renewal timelines.
• Provide leadership with account updates and growth recommendations.

Cross-Functional Collaboration

• Partner closely with sales, marketing, and subject matter experts to support client success.
• Participate in account strategy discussions and opportunity planning.
• Support account-specific campaigns and engagement initiatives.
• Ensure visibility into account health and opportunities across internal teams.

What We're Looking For

Required Qualifications

• Bachelor's degree in Business Administration, Human Resources, Marketing, Economics, or a related field.
• 5+ years of experience in strategic account management, client success, account leadership, or a related field.
• Experience managing complex client relationships and large organizational accounts.
• Proven success driving account retention, renewals, and revenue growth.
• Experience managing long sales, renewal, or relationship cycles.
• Strong negotiation, communication, and stakeholder management skills.
• Proficiency with CRM systems, preferably Salesforce, and Microsoft Office applications.

Preferred Qualifications

• Experience in professional services, consulting, HR services, outsourcing, or other relationship-driven industries.
• Sales methodology training such as Challenger Sale, Miller Heiman, Sandler, or similar frameworks.
• SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
• PMP or similar account, project, or portfolio management certification.
• Experience successfully revitalizing at-risk client relationships.

Skills for Success

• Consultative and client-focused approach.
• Strong business acumen and problem-solving abilities.
• Ability to build credibility with executive-level stakeholders.
• Strategic thinking and data-driven decision-making capabilities.
• Excellent relationship-building, communication, and presentation skills.
• Self-motivated with strong organizational and time management skills.
• Ability to manage multiple priorities while maintaining a high level of client service.

Why Join Us?

• Remote-first work environment.
• Opportunity to manage and grow strategic client partnerships.
• Collaborative, mission-driven culture.
• High-impact role with visibility across the organization.
• Professional growth and development opportunities.
• Competitive compensation structure with uncapped earning potential.
  

Travel Requirements

This position is remote-first; however, periodic travel is required to client locations, conferences, meetings, company events, and designated office locations throughout the service area as needed. Candidates must reside in North Carolina or South Carolina.

Equal Opportunity Employer

We are committed to creating an inclusive workplace where all employees are respected, valued, and empowered to contribute. Qualified applicants will receive consideration for employment without regard to protected characteristics under applicable law.

Ready to build lasting client partnerships and drive meaningful business impact? We'd love to hear from you. Apply today!