Configuration/Change Management Specialist - U.S. Citizenship Required in New York at ZenPoint Solutions

ZenPoint Solutions LLC (“ZenPoint Solutions”) is a rapidly expanding Information Technology (IT) services company in the federal sector. We foster a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. We invite you to join our team and help us shape a dynamic future as we deliver innovative solutions to address the nation's most critical IT missions.

Clearance Requirement: Candidates must have an active Secret clearance at the time of application

Work Location: Washington, D.C., onsite

Position Overview: ZenPoint Solutions is seeking a Configuration / Change Management (C/CM) Specialist to be responsible for all configuration and change management operations within the hybrid VPC and global network infrastructure for a federal customer using the ITIL framework.

This position is contingent upon successful award of a government contract and subsequent government approval.

Key Responsibilities:

• Maintain accurate and timely records of all configuration items, and coordinate configuration information with incident, problem, change, and release management processes.
• Use automated discovery methods to reconcile configuration updates with established baselines.
• Record, track, and monitor all CIs, settings, and component changes within the C/CM system; maintain logical and physical models of service area devices, site topology, and their relationships to ensure accurate, up-to-date configuration records.
• Apply automated master data management techniques to reconcile manual updates and network discovery results with the configuration baseline, ensuring data integrity and consistency across all C/CM tools and activities.
• Develop, update, and maintain comprehensive baseline documentation for all systems and applications (e.g., designs, build procedures, test reports), alongside standardized SOPs and best practices for C/CM activities.
• Manage the end-to-end change management process by preparing, submitting, and presenting change requests—including impact/risk assessments and implementation plans—to the Enterprise Change Board (ECB), and execute emergency change procedures for critical issues when expedited approval is required.
• Conduct ongoing assessments and periodic audits of configuration items, baselines, and the computing environment to ensure strict compliance with established C/CM plans, department requirements, and operational standards.
• Conduct post-implementation reviews to validate successful deployments and identify lessons learned; provide regular C/CM reporting, including metrics on change success rates, configuration compliance, and baseline drift.

Required Qualifications:

• Candidate must be a United States Citizen and present proof of Citizenship, if selected
• 5+ years of professional experience
• Bachelor's in IT or related field
• ITIL 4 Foundation Certification

Preferred Qualifications:

• COMP TIA Sec + Certification

Compensation: The salary range for this position is $95,000 - $105,000 and will be commensurate with experience.

No recruitment agencies, please.

Company Benefits: We take care of your well-being here at ZenPoint Solutions! Our comprehensive benefits package includes health, dental, and vision insurance to keep you and your family healthy. We also offer group and voluntary life insurance for financial security, and short-term and long-term disability insurance to provide peace of mind in case of unexpected illness or injury. You'll have the option to contribute to a 401(k)-retirement plan with company matching contributions to save for the future. We also offer flexible spending accounts to help manage medical and dependent care costs on a pre-tax basis. On top of that, you'll enjoy a generous paid leave policy, including federal holidays, to maintain a healthy work-life balance. To help you grow in your career, we offer professional development opportunities and a tuition assistance program.

Commitment to Equality: At ZenPoint Solutions, we value diverse perspectives and are committed to providing equal employment opportunities. We welcome applications from all qualified individuals, regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other status protected under applicable federal, state, or local laws.

Req: 9379