PAS Specialist at Portland, OR (Waterfront) – Portland, Oregon

Arranged Care

• Schedules new patient appointments online and manually if necessary.
• Creates a medical record if needed. Arrange equipment and interpreters when necessary and accommodate other special needs whenever possible.
• Mails information when needed. Provides personal reminders to patients about upcoming appointments.
• Obtains and prepares OHSU medical records before scheduled appointments.

Enrollment & Authorization

• Gathers and/or verifies patient information including demographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements.
• Greets patients and confirms that an appointment has been kept.
• Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set on-line.
• Explains and satisfies any necessary patient signature requirements. Validates parking. Answers phone calls, returns messages, Billing, and cash handling When requested, obtains authorizations for clinical care.
• Enters all information accurately into OHSU databases or into the medical record. Follows up on pending authorizations until they are obtained.

Telecommunications.

• Triages and documents accurately telephone calls from patients including requests for scheduling, complaints, general information inquiries, and urgent health care concerns.
• Delivers such information or requests promptly to the appropriate providers or their designees

Other Duties as Applied

Knowledge and Skills Required:

• Basic computer keyboarding skills including typing of 30 - 45 wpm.

• Medical Terminology
• High volume, direct patient contact
• Skills including word processing.
• Windows applications, on-line scheduling, and a preference for data-base skills.
• Excellent verbal and written communications skills.
• Strong customer service orientation.
• Demonstrated effectiveness in confrontational customer interactions.