Restaurant General Manager at StepStone Hospitality Inc. – Des Moines, Iowa

The beautiful and historic Renaissance Des Moines Savery Hotel is currently seeking a dynamic and experienced Restaurant General Manager at our StepStone Hospitality managed hotel. We are looking for a motivated individual who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences. This role requires outstanding organizational and communication skills, a proven ability to multitask and a commitment to excellence in hospitality.

Key Responsibilities

· Manage daily operations of the food and beverage department, including restaurants, bars, and room service

(if applicable).

· Hire, train, and supervise front-of-house staff, including servers, bartenders, and hosts.

· Collaborate with chefs and kitchen leadership to maintain menu quality and consistency.

· Ensure exceptional guest service standards are met or exceeded.

· Monitor and control inventory levels and place orders for food, beverages, and supplies as needed.

· Create and manage budgets, control costs, and analyze financial reports to maximize profitability.

· Enforce health, safety, and sanitation regulations.

· Develop promotional strategies and events to increase sales and customer engagement.

· Handle guest concerns or complaints with professionalism and care.

· Maintain a clean, organized, and welcoming dining environment.

· Increase the level of guest satisfaction by delivering an exceptional product through employee development.

· Ability to accurately use various office and accounting software.

Qualifications

· 5+ years of experience in food and beverage management or hospitality leadership.

· Strong knowledge of restaurant operations, bar service, and customer service best practices.

· Leadership skills with the ability to motivate and manage a team.

· Must be available for weekends, holidays, and varying shifts.

· Excellent communication and problem-solving abilities.

· Budgeting and financial management experience.

· Familiarity with point-of-sale systems, scheduling software, and inventory tools.

· Certifications in food safety and responsible alcohol service (e.g., ServSafe, TIPS) preferred.

· Must have a comprehensive knowledge of the English language to communicate with guests, associates, and

vendors effectively.

· Ability to assist with the design and preparation of statistical reports and presentations as needed.

· Ability to accurately report information.

· Ability to assist with various accounting department tasks as needed.

· Ability to scrupulously follow all StepStone and hotel policies and procedures.

· Attend required meetings.

These are required of every associate.

· Minimum lifting of 50 pounds.

· Pushing, bending, stooping, upward reaching, and manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 50 pounds.

· Other duties may be assigned.

Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V