Parts Delivery Driver at Madison Spring Inc – Monona, Wisconsin

Job Overview:

The Parts Delivery Driver is responsible for preparing and delivering customer orders efficiently, ensuring accurate and timely deliveries while professionally interacting with customers and handling cores, returns, and warranties. They prioritize safe driving, adhere to traffic laws, use hands-free devices for communication, wear required PPE, follow safety protocols, and respond promptly to urgent requests from the parts and sales departments to support exceptional customer service.

Key TRAITS for Optimal Performance:

• Decision Making & Risk Orientation: A naturally cooperative approach readily accommodating to direction provided by others with the ability to make some decisions with some unknown - and occasional risk, or to exercise independent judgment (within accepted guidelines). An ability to initiate some decisions which may have an impact on the work, priorities, and activity of others.
• Relationships & Communication: An ability to balance the completion of specific personal tasks with the need to initiate interactions, collaborate, and encourage the efforts of others. An ability to communicate specific information in a straightforward manner.
• Proactiveness: The ability to work with familiar people and perform expected, known activities while also dealing with distractions and unexpected situations. The need to carry out work activities that require both some degree of steadiness and consistency, as well as being responsive to deadlines and target dates.
• Structure: Strong attention to detail and accuracy with regular hands-on involvement in all required activities. The ability to follow necessary guidelines while also being able to handle some situations where they do not apply.
• Versatility: An individual who can demonstrate the ability and versatility to adapt to changes in the work environment that could include: situations creating stress, additional hours of work, and stepping outside of their natural behaviors to meet job requirements.
• Emotive-Logical Orientation: The ability to at times demonstrate sensitivity in interactions and at other times to be somewhat logical and rational in responding to situations.
• Innovativeness: Some practical, common-sense departures from established approaches but usually within the parameters of the outcomes of the job requirements.

Key Responsibilities:

• Preparing Parts Orders: Prepare and deliver customer orders efficiently, including assisting with order picking and packing the delivery truck.
• Deliveries: Ensure timely, accurate deliveries while interacting professionally with customers.
• Returns: Address customer requests to pick up cores, returns, and warranty items during delivery runs.
• Safe Driving: Maintain a strong focus on safe driving practices, following all traffic laws and regulations. Use hands-free devices when communicating via phone to ensure safety and compliance.
• Safety: Where all required Personal Protective Equipment (PPE) and follow customers safety protocols.
• Customer Service Requests: Be responsive to urgent requests from the parts and sales departments to provide exceptional customer service and operational support.

• Education: High school diploma or equivalent.
• Experience: All relevant experience will be considered. Experience working at a heavy-duty aftermarket parts distribution or all makes dealership highly desired.
• Certifications and Skills: Fok lift certificate and experience operating a forklift highly desirable.
• Licenses and Compliance: Valid driver’s license; ability to pass pre-employment and random drug testing, and a pre-employment background check.