Patient Access Associate in Cambridge, Massachusetts at Cambridge Health Alliance

Patient Access Associate (Job ID: 11659)Location: CHA Cambridge Hospital Category: Clerical and Administrative SupportDepartment: Hospital Registration CambridgeJob Type: PTUnion Name: CH Laborers 380

Length Of Shift(s) In Hours: 8
Shift Start + End Times: 3p-11:30p
Hours/Week: 8.00
Weekend Requirements: Every-other-weekend
Holiday Requirements: Every-other holiday
On Call Requirements: No

The Hospital Registration team manages all aspects of patient access for inpatient, outpatient, and emergency services. Focused on efficiency, accuracy, and a patient-centered approach, the department ensures timely admissions, verifies insurance eligibility, and maintains compliance with regulatory and payer requirements. The team collaborates closely with clinical, financial, and support departments to deliver seamless service and uphold CHA’s standards of quality, professionalism, and customer satisfaction.

Summary: The Patient Access Representative is responsible for accurate and timely registration of the Hospital patients. They are required to keep abreast of changes in insurance plan requirements that pertain to the referral management and point of service collection requirements. They will communicate any changes to registration staff and are responsible for training new employees as needed. The overall goal of this position is to ensure high quality service for patients and accuracy of information during pre and post visits.

Qualifications:

High School Diploma required, Associate Degree preferred.

Two years of patient access experience within a healthcare setting handling all facets of registration, pre-registration, insurance verification, copayment determination and other related services preferred.

Two years of customer service experience required. Medical terminology, familiarity with third party plans, medical billing and collection required.

Working knowledge in Google Office and Microsoft Office (such as Word, Excel, etc.)

Knowledge of Epic systems including Grand Central, Prelude and EMR preferred

Please note that the final offer may vary within the listed Pay Range, based on a candidate's experience, skills, qualifications, and internal equity considerations.

In keeping with federal, state and local laws, Cambridge Health Alliance (CHA) policy forbids employees and associates to discriminate against anyone based on race, religion, color, gender, age, marital status, national origin, sexual orientation, gender identity, veteran status, disability or any other characteristic protected by law. We are committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career development. Furthermore, we will not tolerate the use of discriminatory slurs, or other remarks, jokes or conduct, that in the judgment of CHA, encourage or permit an offensive or hostile work environment.