Shift Leader in Knoxville, Tennessee at Bluemont Group

Dunkin’ Shift Leader

Coach the Team & Run the Floor

You know the rush. Now you run it.

As a Dunkin’ Shift Leader (Shift Supervisor) with Bluemont Group, a local Dunkin’ franchisee, you’re

in charge of the floor for your shift. You set positions, keep the drive-thru moving, and coach the

crew so every drink and sandwich goes out right. It’s a great next step if you’ve been crew for a

while, or if you’ve led a shift somewhere else and want a real path into management.

What you’ll do

 Set the line for your shift: drive-thru headset, front counter, beverage and sandwich station

 Move people where they’re needed as the rush builds and slows

 Coach crew in the moment: show the recipe, give quick feedback, call out great work

 Jump in on any station when the drive-thru backs up

 Fix guest issues on the spot: remake the drink, correct the order, keep it friendly

 Follow cash, labor and food cost procedures for your shift

 Run food safety and cleanliness checks, and earn your ServSafe® certification with us

 Help train new Crew Members and flag equipment issues to your manager

Hours & schedule

 Our restaurants are open as early as 4 a.m. and as late as 11 p.m. Hours vary by location

and day.

 Opening, mid and closing shifts; early mornings and weekends are our busiest times

 Minimum age: 16

Our team members enjoy:

 Weekly Pay

 Paid Vacation

 401(k) Plan with matching contributions

 FREE Coffee & Meals while working

 Off-shift discounts

 Competitive Benefits Package

 ServSafe® certification as part of your training

 A clear next step: Shift Leader → Assistant Manager → General Manager

You’re a fit if

Must-haves

 Restaurant, retail or Dunkin’ crew experience

 You’re dependable and people follow your lead

 You stay calm and friendly when the line is out the door

 You can count cash accurately and follow procedures

 You can stand, bend and move for a full shift and lift and carry supplies

 You’re 16 or older

Nice-to-haves

 Prior shift lead, key holder or supervisor experience

 Current ServSafe® certification

 A second language