Extended Coverage Captive Fleet Manager (Nights: M-Thurs 2000-0700) in Chattanooga, Tennessee at Covenant Transport

Extended Coverage Captive Fleet Managers provide operational continuity for professional drivers and assigned Captive accounts outside of normal business hours. They manage and direct professional drivers, maintain service execution, protect equipment and driver utilization, and ensure accurate communication between drivers, Planning, Customer Service, Safety, Maintenance, and weekday Fleet Operations. The role requires managing time-sensitive operational issues, service risks, driver needs, equipment concerns, and account requirements across multiple Captive fleets.

Responsibilities

• Manage professional driver interactions and provide operational direction, coaching, and documentation when necessary.
• Maintain efficient communication with professional drivers and in-house personnel.
• Communicate driver availability, ETAs, service risks, and operational changes to Planning and Customer Service.
• Monitor active loads and professional drivers to proactively identify service risks and operational needs.
• Ensure understanding and execution of account-specific load requirements, including orders requiring verbal dispatch.
• Accurately update workflow, load, driver, equipment and availability information in TMW and other applicable systems.
• Confirm driver routing for expirations, maintenance, trade trucks, home time/ETO, and other operational requirements.
• Monitor breakdowns, maintenance needs, and extended equipment downtime and coordinate or escalate appropriately.
• Maintain productive utilization of professional drivers and equipment while supporting established mileage and service goals.
• Maintain accurate Projected Time of Availability and other operational status information.
• Monitor HOS, license, and Safety-related requirements and coordinate with Safety when assistance or intervention is required.
• Assist professional drivers with HOS/log-related operational needs and escalate compliance concerns appropriately.
• Create and maintain a safety-first operating environment.
• Identify service failures, ensure appropriate documentation is completed, and communicate/escalate service risks according to established procedures.
• Support established weekday operational plans while exercising independent judgment when changing conditions require immediate action.
• Provide clear and complete shift handoffs for unresolved driver, service, equipment, and account issues.
• Maintain working knowledge of assigned Captive accounts, SOPs, customer requirements, and escalation procedures.
• Provide coverage across multiple Captive fleets/accounts as business needs require.
• Participate in cross-training to maintain adequate Extended Coverage account and fleet coverage.

Knowledge, Skills, and Abilities

• Strong communication skills including the ability to deescalate.
• Excellent time management and organizational skills.
• Ability to prioritize multiple drivers, loads, fleets, and operational issues simultaneously.
• Efficient in Microsoft Office Suite.
• Working knowledge of applicable transportation management systems.
• Knowledge/continued cross training required for various roles within fleets and fleet assist departments.
• Ability to work independently and exercise sound judgment when normal business-hour resources are unavailable.

Education/Experience

• Bachelor’s Degree in business administration, supply chain, or similar field required. One year of relevant work experience may be substituted for each year of education required.
• 2+ years of relevant experience required
• Logistics and Transportation experience preferred.

Competitive Compensation

We believe in rewarding excellence. Our compensation approach balances market-based salary ranges with individual performance, experience, and tenure ensuring your pay is fair, competitive, and aligned with your growth. The posted range reflects the full pay band for the position. The expected pay range below represents where most candidates are hired, based on experience, skills, and internal equity. Candidates with more extensive or highly relevant experience may be considered toward the higher end of the overall pay band.

• Expected Pay Range: $49,657.32-$56,485.20
• Full Pay Range: $49,657.32-$77,923.79
• Pay Grade: 8
• 401(k) Match: Build your future with our generous company match.
• Serious Health Condition Pay: Financial protection when it matters most.

Robust Health & Wellness Benefits

Your well-being is our priority. Our full health benefits package is designed to support every aspect of your health—from preventive care to peace of mind:

• Medical, Dental & Vision Insurance
• Telemedicine Access
• Company-Paid Short & Long-Term Disability Coverage
• Health Savings Account (HSA)
• Company-Paid Life Insurance

Time to Recharge

We believe rest fuels results. Our time-off benefits help you maintain balance and bring your best self to work:

• Generous Paid Time Off (PTO)
• Paid Company Holidays
• Time off to Volunteer

Culture-Driven Perks

We’ve created a workplace culture where people feel empowered, supported, and excited to grow. Our corporate perks are designed to elevate your everyday:

• Casual Dress Code: Dress for your day.
• Tuition Reimbursement: Advance your education with financial support.
• Employee Discount Program: Exclusive savings on everyday essentials and more.
• Dependent Care Flexible Spending Account (DFSA)
• Adoption Assistance: Meaningful support for growing families.
• Employee Assistance Program (EAP): Confidential, 24/7 support for life’s challenges.
• Pet Insurance: To protect your furry family members

Covenant Logistics is an Equal Opportunity Employer

Disability/Veteran

VEVRAA Federal Contractor