Assistant Store Manager - Production | NEW Hixson/Chattanooga Store in Chattanooga, Tennessee at KARM Stores

Every Sunday Off! | Benefits & PTO | 25% Employee Discount | Performance-Based Increases | Referral Bonuses | Bonuses & Rewards | Career Growth Opportunities

At KARM Stores, your work makes a difference! Join a team dedicated to serving our customers, supporting our donors, and advancing our mission.

Summary

The Assistant Store Manager of Production provides leadership for all production operations by developing associates, driving production performance, and ensuring operational excellence. This role is responsible for achieving departmental goals, planning and executing production strategies, building high-performing teams, and ensuring quality, safety, and inventory flow support the overall success of the store while advancing the mission and values of KARM Stores.

Essential Functions

Production Operations & Business Leadership

• Develop, coordinate, and execute daily, weekly, and monthly production plans that support store sales, inventory needs, and organizational priorities.
• Analyze production, quality, labor, and operational metrics to identify trends, improve efficiency, and drive informed business decisions.
• Manage staffing, volunteers, workflow, and production priorities to maximize productivity, merchandise flow, and operational effectiveness.
• Ensure consistent execution of company policies, production standards, quality expectations, and safety procedures.

Success Factors: Practices Critical Thinking Focuses on Setting Vision/Strategy Attains Operational Excellence Achieves Results

Team Leadership & Associate Development

• Recruit, onboard, train, coach, and develop associates to build a high-performing and engaged production team.
• Establish unit goals for individuals and teams and monitor progress.
• Conduct performance evaluations, provide ongoing coaching and feedback, and hold associates accountable for performance, quality, and safety expectations.
• Develop cross-training plans and succession opportunities to strengthen team capability and operational flexibility.
• Foster a positive, collaborative culture where associates understand business priorities and feel valued, supported, and empowered.
• Cross training for paired role in retail.
• Assist with other duties as assigned to support daily operations and team success.

Success Factors: Leads Culture Develops Team Embraces Communication (360) Displays Personal Insights & Growth

Production Quality & Operational Excellence

• Ensure all merchandise is processed according to company quality, pricing, production, efficiency, and inventory standards.
• Continuously evaluate production processes and implement improvements that increase efficiency, quality, and operational performance.
• Partner with retail leadership to ensure production aligns with merchandising needs, inventory flow, and sales objectives.
• Maintain accurate production reporting, inventory records, and operational documentation.

Success Factors: Attains Operational Excellence Practices Critical Thinking Achieves Results

Donor Experience, Safety & Mission Leadership

• Promote an exceptional donor experience by ensuring courteous interactions, efficient donation processing, and a clean, safe, and welcoming donation environment.
• Lead safety initiatives by ensuring compliance with company policies, equipment procedures, and safe handling of donations and merchandise.
• Reinforce the mission, values, and culture of KARM Stores through daily leadership, communication, and decision-making.
• Lead and support volunteer groups to ensure effective contribution.
• Support organizational initiatives and communicate changes that improve associate engagement, operational effectiveness, and customer service.

Success Factors: Exercises Good Judgment Leads Culture Embraces Communication (360) Achieves Results

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Three or more years of progressive leadership experience in production, warehouse, retail, manufacturing, or operations preferred.
• Experience leading teams, managing production performance, and developing associates.
• Knowledge of inventory management, production planning, quality standards, and workplace safety.
• Valid drivers license with an acceptable driving record.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Knowledge, Skills & Abilities

• Strong leadership, interpersonal, and customer/donor service skills.
• Effective communication, coaching, performance management, and team development skills.
• Knowledge of production operations, inventory management, labor planning, quality standards, safety procedures, and operational planning.
• Ability to analyze production metrics, develop action plans, and manage multiple operational priorities.
• Strong organizational, planning, and problem-solving skills with exceptional attention to detail.
• Ability to make sound business decisions, improve operational processes, and drive measurable results.
• Ability to develop leaders, build high-performing teams, and foster a culture of accountability, collaboration, and continuous improvement.
• Commitment to professionalism, operational excellence, and the mission and values of KARM Stores.

Physical Requirements

• Ability to stand and walk for extended periods and frequently bend, stoop, squat, reach, and perform repetitive movements throughout the workday.
• Ability to frequently lift, carry, push, and pull merchandise or materials weighing up to 50 pounds, using assistance or appropriate equipment for heavier items.
• Ability to push and maneuver loaded carts, racks, and other material-handling equipment and safely use approved step stools or ladders as needed.
• Ability to perform repetitive tasks involving the hands, wrists, and arms, including sorting, hanging, tagging, stocking, and other retail or production activities.
• Ability to work in fast-paced retail, production, and receiving environments that may involve varying temperatures and periods of high physical activity.

Work Schedule and Required Hours

Full time, Monday through Saturday, 40+ hours per week. Requires regular closing and weekend shifts. Attendance at meetings, off-site events, or training as required.

At KARM Stores, every team member contributes to a greater purpose. Whether you're helping a customer find the perfect item or preparing donated merchandise for a new home, your work helps support our mission.

Apply today to join the KARM Stores team and make a difference!