Customer Service Representative- Bilingual in Leesburg, Virginia at RoadRunner Wrecker Service LLC

What You’ll Do

• Answer incoming calls, texts and emails from drivers, fleet clients, motor clubs, police and insurance companies
• Take down service requests accurately: location, vehicle details, what’s wrong, and how to pay
• Send jobs to drivers through our dispatch software and track them until they’re done
• Give customers accurate arrival times and keep them updated
• Quote standard service rates and take payments over the phone
• Handle complaints with patience and pass escalations to the right team
• Keep records in [software name] current and accurate
• Coordinate impound releases, storage questions and vehicle pickups

What We Offer

Health, dental and vision insurance

Paid time off and holiday pay

401(k) [with match]

Paid training — no towing experience needed

Room to grow into dispatch lead or operations roles

What We’re Looking For

• 1+ year in customer service, a call center or dispatch (towing or automotive experience is a plus)
• A calm, clear phone voice, including when callers are upset
• Comfort switching between several screens and tasks at once
• Good typing speed and attention to detail
• Basic knowledge of local roads and geography
• Willingness to work nights, weekends or holidays as scheduled
• High school diploma or equivalent
• Bilingual (English/Spanish)

Nice to Have

Experience with Towbook, Omadi, Beacon or similar dispatch software

Experience working with motor clubs such as Agero or Allstate