Senior Mitigation Technician at 360 FIRE & FLOOD, LLC – SOUTHFIELD, Michigan

The Lead Water Mitigation Technician is a key role within our organization, responsible for overseeing all aspects of water damage restoration projects. This position requires strong leadership skills, technical expertise, and a commitment to delivering high-quality results. The Lead Water Mitigation Technician will lead a team of technicians, ensuring efficient project execution, adherence to safety protocols, and exceptional customer service.

• Lead a team of water mitigation technicians in executing water damage restoration projects, ensuring timely completion and adherence to quality standards.
• Conduct thorough assessments of water damage situations, identifying the source of water intrusion and extent of damage.
• Develop and implement effective mitigation plans to minimize further damage and restore affected properties to pre-loss condition.
• Coordinate with the mitigation manager, project managers, and clients to ensure clear communication and alignment of expectations throughout the restoration process.
• Supervise and participate in the extraction of water, drying of affected areas, and removal of damaged materials.
• Oversee the setup and monitoring of drying equipment, including dehumidifiers and air movers, to expedite the drying process.
• Conduct quality inspections to verify that restoration work meets industry standards and client satisfaction.
• Train and mentor junior technicians to enhance their skills and knowledge in water damage restoration techniques and safety protocols.
• Ensure compliance with all regulatory requirements, safety guidelines, and company policies.
• Maintain accurate documentation of project activities, including work performed, materials used, photo documentation, and equipment readings.
• All other duties as assigned.

Qualifications and Skills:

• High school diploma or equivalent; additional certification or training in water damage restoration is preferred.
• Minimum of [3] years of experience in water damage restoration, with demonstrated expertise in mitigation techniques and equipment.
• Proven leadership abilities with experience in supervising and motivating teams.
• Strong technical aptitude and familiarity with industry-standard tools and equipment used in water mitigation.
• Excellent problem-solving skills and the ability to adapt quickly to changing circumstances.
• Effective communication and interpersonal skills, with the ability to interact professionally with team members and other stakeholders.
• Detail-oriented with a commitment to delivering high-quality workmanship and customer service.
• Valid driver's license and clean driving record.
• This job description is intended for internal use within the organization and serves as a guide for the responsibilities and qualifications of the Lead Water Mitigation Technician role.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• Monday to Friday
• On call

• Water damage restoration: 1 year (Preferred)
• License/Certification:
• Driver's License (Required)
• IICRC Certification (Preferred)