CONCIERGE SERVICE MANAGER - THE TEMPLETON in Charlotte, North Carolina at Liberty Health

Liberty Cares
With Compassion

Liberty Senior Living is currently seeking an experienced:

CONCIERGE SERVICE MANAGER

Job Summary:

• Directs, coordinates and supervises all concierge service and transportation personnel
• Manages departmental budget.
• Sets positive attitude, tone and atmosphere for the Concierge Services Department.
• Must treat each employee, visitors, your supervisor and residents with courteousness and respect.
• Prepares and monitors the work schedule for the front desk staff, transportation staff and contracted overnight security personnel.
• Ensures adequate personnel are on duty for each shift. Monitors absenteeism, overtime, and PTO.
• Ensures open communication between self, immediate supervisor, employees, and residents, Executive Director as well as between other department staff.
• Responsible for hiring the front desk and transportation staff.
• Trains and oversee all new contracted overnight security team members
• Conducts orientation for all new residents on concierge services.
• Prepares and delivers job performance evaluations for concierge and transportation employees in accordance with company polices and returns to the Executive Director.
• Initiates disciplinary action of concierge and transportation staff following established policies and procedures. Ensures there is proper documentation of performance issues for staff
• Provides the orientation and training of concierge employees per facility policy and monitors ongoing performance.
• Provides the orientation, coordinates training for transportation employees per facility policy, and monitors ongoing performance.
• Assists in maintaining and updating job descriptions and employees records.
• Responsible to ensure supplies and equipment are adequate, stored, maintained properly, and available to staff to provide for efficient department performance.
• Ensures that staff are trained and knowledgeable of how to use technical equipment in the concierge department.
• Is knowledgeable of Infection Control and Standard Precautions and ensure concierge and vehicles are sanitized per policy.
• Assist with marketing and fundraising (i.e. Schedule events and sponsorships throughout the year).
• Maintain good communication skills with all departments as well as residents.
• Maintain confidentiality of medical information and/or contact information.
• Works in any position in department if needed for coverage and performs other duties as assigned by Executive Director.

Job Requirements:

• Must be a High School graduate.
• Must have a valid Driver’s License in good standing.
• Must have or obtain a class C CDL endorsement within first 3 months of employment.
• Must be a team player with a positive and considerate attitude.
• Must be organized and able to handle multiple tasks at one time.
• Must sound working knowledge of Microsoft Office.
• Must be able to work well under pressure.
• Must be able to problem-solve.
• Must be willing to perform various functions.
• Must read, know, follow and explain personnel, department, and facility policies as they pertain to the technical operations and front desk responsibilities.
• Must be able to be cheerful and represent a positive, professional first impression at all times.

Visit www.libertyseniorliving.com for more information.
Background checks/drug-free workplace.
EOE.