Field Service Specialist I - Plano in Plano, Texas at Texas Health Resources

Field Service Specialist I - IT Texas Health Plano

Bring your passion to Texas Health so we are Better + Together

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Work location: Texas Health Hospital Plano 6200 West Parker Road Plano TX 75093

100% onsite (No work from home.)

Work hours: Full Time Days (8:30am - 5:00pm Monday through Friday) for 40 hrs/week. (Includes on-call rotation every 7 weeks)

IT THP Department highlights:

• Opportunities to learn and grow career

• Innovative, collaborative, and fast-paced environment

• Join an inclusive and supportive team

• Freedom to work with the latest technology with a hands-on approach

• Be part of a team that works cross-functionally with other departments

Here's What You Need

• H.S. Diploma or Equivalent (Required) And
Associate's Degree Computer Science, Information Systems, Business, or related field. (Preferred)

• 1 Year Experience in a computer related technical support or technical customer service role with various out sourcing and services offerings, pricing and delivery structures. (Required)

• Previous field service experience in healthcare (Preferred)

What You Will Do

• Provide timely in-person and virtual customer assistance for Field Service requests and incidents. Respond to customer incidents and requests for technical support for customers' computer systems, telephones, networks, and applications at applicable work-sites. Accurately log all customer interactions in the ITS ticketing system.

• Demonstrate exceptional customer service by seeking opportunities to give educational feedback while assisting customers. Build and maintain key customer relationships with customers through timely and effective resolution.

• Utilize processes, tools and technology to perform job effectively while continuing to refine and learn these when applicable. Look for ways to improve personal, team, and departmental performance. Adhere to Asset Management processes for asset inventory Lifecycle Management. Identifies trends in delivery of service, and identify opportunities for improvement

• Performs administrative duties and participates in special projects as assigned.

• This role will provide a combination of virtual and onsite support to multiple Texas Health locations including our hospitals and clinics.

Additional perks of being a Texas Health Field Service Specialist I

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits .

• A supportive, team environment with outstanding opportunities for growth.

• Learn more about our culture, benefits, and recent awards.

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .

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Primary Location: Plano
Job: Information Services or Technology
Organization: Texas Health Resources 612 E. Lamar TX 76011
Shift: Day Job
Employee Status: Regular
Job Type: Standard
Schedule: Full-time