Seasonal Job Posting: GUEST SERVICE REPRESENTATIVE at Palm Springs Surf Club – Palm Springs, California

Company: Palm Springs Surf Club

Location: Palm Springs, CA

Position: Seasonal [Guest Service Representative]

Schedule: Part-time, Seasonal

Season Dates: [03/13/2026] – [09/13/2026]

Job Summary:

The Palm Springs Surf Club is seeking friendly, energetic, and guest-focused Seasonal Guest Services Team Members for the 2026 operating season. This role is essential in creating a welcoming environment and ensuring guests have an exceptional experience from arrival to departure.

GENERAL DUTIES AND RESPONSIBILITIES:

• Greeting guests as they arrive at the park.
• Provide information about park attractions, events, and facilities.
• Answer guest inquiries and assist with any issues or concerns.
• Assist with locker rentals and season pass/member services
• Ensure a welcoming and friendly atmosphere for all visitors.
• Operate point-of-sale systems to process payments and issue receipts
• Handle ticket sales and process payments accurately.
• Operate cash registers and ticketing systems.
• Provide guests with tickets, wristbands, or other entry materials.
• Manage online ticket sales and reservations.
• Maintain a safe and secure environment for all guests.
• Keep records of ticket sales and guest interactions.
• Prepare reports on attendance and revenue.
• Assist with clerical duties such as answering phones and filing documents.
• Maintain accurate records of guest inquiries and complaints.
• Inform guests about ongoing promotions and special offers.
• Assist in setting up promotional displays and events.
• Tag merchandise with promotional pricing and information.
• Encourage guests to participate in park activities and events.
• Ensure the reception area is clean and organized.
• Perform routine cleaning tasks such as sweeping and dusting.
• Monitor supplies and report any shortages to management.
• Assist with the maintenance of ticketing equipment and systems.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Greet guests warmly upon arrival and provide a friendly first impression.
• Offer accurate information about park attractions, schedules, amenities, and safety guidelines.
• Respond to guest questions, concerns, and complaints with professionalism and efficiency.
• Assist with locker rentals, season passes, and membership services.
• Operate point-of-sale (POS) systems to process ticket sales, rentals, and merchandise purchases.
• Distribute tickets, wristbands, and other entry materials accurately and efficiently.
• Manage online ticket reservations and assist guests with digital check-in.
• Maintain accurate records of transactions, guest interactions, and incident reports.
• Support daily reporting on attendance, revenue, and guest feedback.
• Answer incoming phone calls and respond to emails or messages as needed.
• Promote current park events, special offers, and seasonal promotions.
• Help set up and maintain promotional displays and signage throughout the park.
• Tag and organize merchandise with correct pricing and promotional details.
• Encourage guest participation in park activities, contests, and events.
• Keep the front desk and guest service areas clean, organized, and well-stocked.
• Perform light cleaning duties such as sweeping, wiping counters, and restocking supplies.
• Monitor inventory levels and notify management of low stock or supply needs.
• Collaborate with other departments to ensure smooth guest experience and safety compliance.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holidays, and nights.

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• The ability to frequently lift, move and/or push up to 10 pounds without assistance.
• Ability to sit, walk, for extended periods of time.

EDUCATION AND EXPERIENCE:

High School Diploma or equivalent

• Previous experience in customer service or admissions preferred.
• Strong communication skills
• Ability to handle cash transactions accurately.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 10 pounds without assistance.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK AUTHORIZATION:

United States Citizen or Alien Authorized to work in the United States.

EEO STATEMENT:

The Palm Springs Surf Club is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Palm Springs Surf Club makes hiring decisions based solely on qualifications, merit, and business needs at the time.