Enrollment & Outreach Coordinator at FAMILY CARE HEALTH CENTERS – St. Louis, Missouri

I. BASIC FUNCTION:

Responsible for outreach and enrollment assistance for current patients of Family Care Health Centers

(FCHC), as well as, residents in the centers’ service area regarding their health insurance options under the

federal insurance exchanges, Missouri (MO) HealthNet and Children’s Health Insurance Program (CHIP).

The Enrollment & Outreach Coordinator will facilitate enrollment in the Health Insurance Marketplace.

II. INTERDEPARTMENTAL RELATIONSHIPS:

Department Officer: Chief Operations Officer

Reports to: Community Health Director

Supervises: None

III. PRIMARY RESPONSIBILITIES:

1. Provides outreach and enrollment assistance for current patients of FCHC, as well as, residents in

the centers’ service area regarding their health insurance options.

Responsibilities include:

• Helps individuals understand and access affordability options (federal insurance exchanges,

MO HealthNet and CHIP) following all training guidelines.

• Provides information and assistance in a fair, accurate, and impartial manner.

• Provides information and assistance in a manner that is culturally and linguistically

appropriate to diverse communities and accessible to individuals with disabilities.

• Consults with FCHC staff and community support groups to identify opportunities for

providing outreach regarding affordable health insurance options.

2. Enrollment Assistance (80%)

Responsibilities included:

• Assists persons with enrollment in a federal insurance exchange, MO HealthNet, or CHIP

per FCHC’s work plan.

• Tracks the status of applications and assists in completing enrollment process.

3. Outreach (20%)

Responsibilities included:

• Provides outreach for patients and staff in support of understanding affordable health

insurance coverage.

• Provides education to health center staff at all sites regarding insurance options so that they

can assist in educating their patients/clients.

• Provides educational materials regarding insurance options to community partners including

health departments, hospitals, urgent cares, physicians’ offices, and human services

agencies, and collaborate and coordinate outreach efforts with them.

JOB DESCRIPTION

DEPARTMENT: HEALTH OPERATIONS

JOB TITLE: ENROLLMENT & OUTREACH COORDINATOR

ENROLLMENT & OUTREACH COORDINATOR

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• Delivers presentations to community groups both on-site and off-site.

• Represents the health center at health fairs and other events to provide education regarding

health insurance coverage.

IV. PERIODIC DUTIES:

1. Contributes to Health Center community health activities outside of regular job responsibilities.

2. Participates in Health Center staff problem solving groups.

3. Participates in all trainings required for this position.

4. With the Chief Operations Officer and Community Health Director, participates in meetings

regarding program evaluation.

5. Attends and participates in department meetings, etc. as assigned.

6. Performs other duties as assigned.

V. WORKING RELATIONSHIPS:

Inside Health Center: All inclusive.

Outside Health Center: Patients/Clients, students, vendors, community health agencies, hospitals, insurance

companies, Medicare/Medicaid, physician offices, etc.

VI. QUALIFICATIONS:

1. High School Diploma or G.E.D. Certificate required; Bachelor’s Degree preferred.

2. Knowledge and demonstration of eligibility and enrollment rules; knowledge of qualified health

plan options; knowledge of privacy and security standards.

3. Experience and demonstrated ability to work effectively and independently with the underserved

and vulnerable populations.

4. Ability to successfully complete all required and applicable federal and/or state consumer assistance

training; obtain license as an enrollment specialist, if required.

5. Excellent communication skills with advanced computer skills.

6. Maintain a valid driver’s license; ability to travel between health center sites and throughout the

health center’s service area.

ENROLLMENT & OUTREACH COORDINATOR

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VII. CONTINUING EDUCATION:

Satisfactory maintenance of continuing education, where applicable.

VIII. CONFIDENTIALITY:

Respect for and maintenance of client and staff confidentiality is required.

The above responsibilities/duties describe the chief function (requirements) of the job (holder) and are not to be

considered a detailed description of every responsibility/duty (requirement) of the job (holder)