Payment Fraud Prevention Supervisor at United Bank – Charleston, West Virginia

JOB SUMMARY:
The Fraud Prevention Supervisor plays a critical part in protecting the bank and its customers from payment fraud while ensuring compliance with NACHA rules and regulatory requirements. Responsible for managing all facets of fraud detection, prevention, and response with a primary focus on ACH and Zelle, while supporting additional and emerging payment rails as they are introduced. This includes developing, implementing, and managing anti-fraud controls focused on prevention and deterrence, monitoring through use of fraud detection software and reporting, and continuous improvement of existing anti-fraud controls. Incumbent is responsible for managing overall fraud prevention and detection strategies and must have advanced knowledge of regulations/acts that pertain to the Unit functions.

RESPONSIBILITIES:
• Proven ability to identify and detect fraud and deception through reviewing daily reports and using several tools and fraud detection systems to uncover fraud, mitigate exposure and manage the overall fraud prevention program and daily activities related to ACH and Zelle.
• Oversee review and decisioning of fraud-related ACH alerts, including outgoing transactions and alerts introduced due to regulatory or system changes.
• Establish workflows, service standards, and policies and procedures for the department.
• Direct monitoring of incoming ACH activity as screening requirements expands; ensure timely action on potential fraud.
• Oversee the research and analysis of customers’ accounts activity, identifying irregular patterns, recognizing, and actioning potential cases of fraud and taking mitigation steps to prevent future fraud.
• Manage daily activity related to blocked transactions; coordinate items requiring additional information and escalate unusual situations.
• Provide daily oversight of Zelle fraud activity, including reviewing reports, identifying trends, and ensuring timely EWS reporting.
• Manage and ensure proper and timely reporting of qualified events to the BSA Team for further action.
• Provide support and recommendations on recorded data and remarks utilizing core provider and fraud software keeping remarks consistent and recorded data at a minimum.
• Expertly leverage data and analytics to uncover patterns, trends, and insights to mitigate and prevent fraud and make recommendations based on analysis to improve process or procedures.
• Educate staff on fraud behaviors outside alert review through the examination of transaction records, customer data, and account activity.
• Provides advice and guidance to staff and branch teams when conducting fraud reviews.
• Efficiently manage and prioritize fraud alerts, reports, and detection tools to achieve positive results.
• Ensure compliance with all NACH rules and regulations.

QUALIFICATIONS:
• High School Diploma or equivalent required. Bachelor's degree highly desired
• Minimum of eight (8) years of progressive fraud experience required; Three (3) years’ experience in a team leadership or management position is highly desired.
• NACHA accreditation (AAP or APRP) or willingness to obtain.
• Strong Understanding of Regulation E, UCC Articles 3 & 4, and bank regulatory expectations
• Strong working knowledge of ACH processing, NACHA rules, and fraud typologies
• Expertise in detecting, preventing, and reporting fraud across payment channels including ACH, Zelle, and additional emerging rails.
• Advanced time management skills which utilize high-level strategies that aid staff in managing time, productivity, and effectiveness.
• Microsoft Office skills: ability to quickly learn new software applications.
• Advanced knowledge of Banking laws, operation functions, systems, payment channel operating rules, policies, and procedures
• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.
• Proven ability to conduct and oversee complex payments fraud investigations, including:
o Account takeover (ATO)
o Authorized Push Payment (APP) scams
o Business Email Compromise (BEC)
o Elder and vulnerable customer exploitation
o Mule activity and repeat offender behavior

KEY COMPETENCIES:
• Leadership and Coaching Skills
• Compliance Focused
• Strategic Management
• Decision Making Accountability
• Analytical Thinking

ESSENTIAL FUNCTIONS:
• Sitting for extended periods of time.
• Ability to efficiently operate a computer keyboard, mouse, and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data.