Wyndham Garden Baronne Plaza Houseman at Expotel Hospitality – New Orleans, Louisiana

About the Role:

The Wyndham Garden Baronne Plaza Houseman plays a vital role in maintaining the cleanliness, organization, and overall presentation of the hotel’s public and back-of-house areas. This position ensures that guests experience a welcoming and comfortable environment by supporting the housekeeping team with various operational tasks. The Houseman is responsible for the timely delivery and collection of linens, supplies, and guest requests, contributing to the smooth functioning of daily hotel operations. By maintaining high standards of cleanliness and order, the Houseman directly impacts guest satisfaction and the hotel’s reputation. This role requires a proactive, detail-oriented individual who works collaboratively with multiple departments to uphold Wyndham Garden’s commitment to exceptional service.

Minimum Qualifications:

• High school diploma or equivalent.
• Ability to perform physical tasks including lifting, bending, and standing for extended periods.
• Basic understanding of cleaning procedures and safety standards.
• Strong communication skills to interact effectively with team members and guests.
• Legal authorization to work in the United States.

Preferred Qualifications:

• Previous experience in housekeeping or hospitality services.
• Familiarity with hotel operations and guest service protocols.
• Ability to operate housekeeping equipment and carts safely.
• Knowledge of health and safety regulations related to accommodation services.
• Bilingual skills to assist a diverse guest population.

Responsibilities:

• Assist in the cleaning and upkeep of public areas including lobbies, corridors, restrooms, and meeting spaces to ensure a pristine environment.
• Transport linens, cleaning supplies, and guest amenities between storage areas and guest rooms or other hotel departments as needed.
• Support the housekeeping team by delivering guest requests promptly and efficiently, including extra towels, pillows, and other amenities.
• Maintain organization and cleanliness of housekeeping carts, storage rooms, and service areas to facilitate smooth operations.
• Report any maintenance issues, safety hazards, or guest concerns to the appropriate department promptly to ensure quick resolution.

Skills:

The Houseman utilizes strong organizational skills daily to manage the flow of linens and supplies efficiently, ensuring that housekeeping operations run smoothly. Physical stamina and attention to detail are essential for maintaining cleanliness standards and promptly addressing guest requests. Effective communication skills enable the Houseman to coordinate with housekeeping staff, maintenance, and front desk teams to resolve issues quickly. Problem-solving abilities are applied when identifying and reporting maintenance or safety concerns to prevent disruptions. Additionally, customer service skills are important for creating a positive guest experience by responding courteously and professionally to inquiries and requests.