Operations Manager in Wolcott, Connecticut at CM-CONNECTICUT LLC

The HVAC Operations Manager is responsible for overseeing the daily operations, service delivery, and overall efficiency of the HVAC division within the company. This role ensures projects are completed on time, within budget, and to the highest quality and safety standards. The Operations Manager will lead a team of technicians, project managers, and administrative staff to drive operational excellence, customer satisfaction, and profitability.

The essential functions include, but are not limited to the following:

Operations Management:

• Oversee daily HVAC operations, including installation, maintenance, and repair services.
• Develop and implement operational policies, procedures, and best practices to enhance efficiency and productivity.
• Manage scheduling, workflow, and project execution to meet client expectations and company goals.
• Ensure compliance with local, state, and federal regulations, as well as company policies and safety standards.
• Monitor inventory, equipment, and materials, ensuring cost-effective procurement and maintenance.

Financial & Business Management:

• Develop and manage budgets for HVAC operations, optimizing costs while maintaining service quality.
• Track and analyze key performance indicators (KPIs) to improve efficiency and profitability.
• Work with senior management to develop strategies for revenue growth and market expansion.
• Oversee job costing, invoicing, and profitability analysis to ensure financial health of the division.

Cost Estimation & Analysis:

• Analyze blueprints, technical drawings, and project specifications to prepare accurate cost estimates.
• Research and determine the costs of labor, materials, equipment, and subcontractor services.
• Develop detailed and itemized bid proposals for projects.
• Assess risks and provide recommendations to minimize cost overruns.

Team Leadership & Development:

• Recruit, train, and mentor HVAC technicians, service coordinators, and administrative staff.
• Foster a culture of accountability, continuous learning, and professional growth within the team.
• Conduct performance evaluations and provide coaching to ensure high standards of service.
• Promote workplace safety and enforce adherence to OSHA and other industry safety guidelines.

Customer Relations & Service Quality:

• Maintain strong relationships with customers, ensuring satisfaction and repeat business.
• Address customer complaints and service issues promptly, implementing corrective actions as needed.
• Work with sales and marketing teams to identify new business opportunities and expand client base.
• Ensure high-quality service delivery and adherence to contract specifications.

Technology & Innovation:

• Implement and optimize software systems for scheduling, dispatching, and job tracking.
• Stay updated on industry trends, emerging HVAC technologies, and best practices to enhance service offerings.
• Introduce energy-efficient and sustainable solutions to customers when applicable.

• Experience: Minimum of 5-10 years of experience in HVAC operations, including at least 3-5 years in a managerial role.
• Certifications: HVAC industry certifications (EPA, NATE, etc.) preferred but not required.
• Strong leadership, problem-solving, and decision-making abilities.
• Excellent communication and interpersonal skills.
• Financial and business acumen, including budgeting and cost management.
• Proficiency in HVAC software, scheduling systems, and CRM platforms.
• Deep knowledge of HVAC systems, codes, and regulations.