Senior Client Success Manager in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Client Success Manager in Canada.

This role sits at the intersection of strategy, relationship management, and performance-driven growth within a fast-paced digital marketing environment. You will act as a trusted advisor to a portfolio of B2B clients, ensuring they achieve measurable results while continuously expanding their engagement and value. By combining strong commercial awareness with data-driven insights, you will guide clients through campaign performance, optimization opportunities, and long-term growth strategies. You will collaborate closely with internal delivery teams to ensure seamless execution and strong ROI outcomes. This is a high-impact, remote position where your ability to influence, communicate, and build trust directly shapes client retention and revenue expansion. It is ideal for someone who thrives in dynamic environments and enjoys owning both relationships and business outcomes.

• Manage and grow a portfolio of high-value B2B client accounts, ensuring strong satisfaction, retention, and long-term partnerships.
• Serve as the primary point of contact for clients, leading regular performance reviews, strategy discussions, and escalation management.
• Drive revenue growth through upselling, cross-selling, renewals, and identifying new opportunities within existing accounts.
• Monitor campaign performance and key metrics (e.g., ROI, CPL, MRR), translating data into actionable client recommendations.
• Collaborate closely with internal SEO, PPC, content, and development teams to ensure effective delivery and optimization of client strategies.
• Oversee onboarding and adoption processes, ensuring clients are successfully integrated and achieving early wins.
• Maintain SLA standards for communication, reporting, and issue resolution while contributing to process improvement initiatives.

• 3+ years of experience in client success, account management, or similar client-facing roles within a digital marketing or agency environment.
• Proven experience managing multiple high-touch B2B accounts with responsibility for retention, renewals, and revenue growth.
• Strong understanding of digital marketing concepts, with the ability to discuss strategy, performance, and KPIs with clients.
• Experience working with metrics such as CSAT, NPS, churn, retention, and revenue under management (MRR/ARR).
• Excellent communication and negotiation skills, with confidence handling complex or challenging client conversations.
• Strong organizational skills and experience working in fast-paced, process-driven environments using CRM and project management tools.
• Nice to have: experience with MSP or IT services clients, SEO/PPC collaboration, and tools such as ClickUp or Jira.

• 100% remote work environment.
• Competitive compensation package with performance-based bonuses.
• Career growth opportunities with clear advancement paths.
• Access to paid training, courses, events, and industry conferences.
• Collaborative international team environment.
• Weekly learning and development programs.
• Paid social events to strengthen team connection.
• Exposure to advanced tools and technologies in digital marketing.