IT Support Technician (Req #: 135) in Columbia, Missouri at Questec

Please fill out the attached application with accurate and complete information

Summary:

We are seeking a motivated and reliable Entry-Level IT Support Technician to join our team on a part-time basis. This role is ideal for someone beginning their IT career who wants hands-on experience in troubleshooting, technical support, and day-to-day IT operations. This position will be a temporary full-time internship lasting approximately 10-12 weeks. This is an hourly role, reporting to the QuesTec IT & BIM Integration Manager.

Primary Duties:

1. Provide first-line IT support for end users (in person, email, ticketing system)
2. Triage and resolve hardware, software, and Microsoft 365 issues
3. Set up and deploy laptops, desktops, and peripherals
4. Manage user accounts (Microsoft 365: users, groups, SharePoint access)
5. Review and respond to reported phishing emails
6. Escalate complex technical issues to IT staff or vendors as needed

Minimum qualifications and experience:

1. Currently pursuing or recently completed an IT-related degree or certification (preferred but not required)
2. Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications
3. Familiarity with networking fundamentals (Wi-Fi, routers, basic troubleshooting)
4. Strong problem-solving skills and willingness to learn
5. Good communication skills and a customer-service mindset
6. Ability to work independently and manage time effectively
7. Positive attitude and outlook
8. Excellent time management and organizational skills
9. Solid understanding of confidentiality in an information-sensitive employment role
10. Attention to detail and quality of work performed by self and work to be assigned to project(s)
11. Valid driver’s license
12. Valid social security number

QuesTec Mechanical is an Equal Employment Opportunity and Affirmative Action employer. As such, we do not discriminate based upon race, religion, color, national origin, gender (including gender identity), sexual orientation, age, veteran status, disability status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.