Modern It Administrator at ACC TECHNICAL SERVICES – East Syracuse, New York

We are seeking a talented Modern IT administrator who is a team player and looking for an opportunity to learn and grow. The ideal candidate for this position will have strong endpoint support experience, MS Office skills, moderate Cloud Technology knowledge, strong interpersonal skills, and moderate network skills.

This is a full-time position. The successful candidate will be working on a diverse set of service tickets and projects. They will be focused on our clients' workstations, cloud environment, file servers, and networking equipment performing typical systems administrator support tasks. The ideal candidate will also provide technical assistance to computer system users as well as answer questions or resolve computer problems for clients in person, via telephone, or from a remote location. They will provide assistance concerning the use of computer daily activities and software, including printing, installation, word processing, email, and operating systems and cloud services. Onsite and remote support are both part of this position. It is expected that this candidate will progress into a senior IT administrator position working on high-end projects as well as maintaining those environments. Along with increased ability and responsibility will come increased compensation.

ESSENTIAL DUTIES MAY INCLUDE:

Within the first 45 days and ongoing:

Learn ACC’s mission, core values, policies, services and meet internal team members learning how their role interacts with each department.

Learn and become comfortable with the technologies & tools utilized with clients including the Microsoft Platform, M365 security, Microsoft Intune, Entra ID (Active Directory), Azure network, Azure architecture, etc.

Within 1 week, start working on client environments and learn how to best utilize our current tools, procedures and familiarize yourself with ACC’s processes and procedures.

Build relationships and trust with clients by asking questions, stepping in to resolve an unrelated issue and valuing the individuals.

Success in this position will be measured in the following areas:

You do the right thing even if it is hard. You are ethical and go above and beyond to do the right thing by your teammates, clients, and external partners.

You are security oriented

You listen. You provide clients with fast, professional, and effective technical support by actively engaging and listening to their needs.

Mistakes will be made. We expect it. However, it is most important to us that you own it, learn from it, and become better.

You proactively communicate with clients, internal team members, management, and third-party resources.

You value continuous refinement and are a lifelong learner. You keep up to date with industry trends.

You earn certifications at the rate of 2 per year or more. We pay for training materials and the cost of the exam.

Open-Mindedness and a willingness to learn modern technologies and concepts.

2+ years demonstrated experience working with the Microsoft Platform at an intermediate level?required.

MS-900 or AZ-900 certification?a plus

Understanding of cyber security measures, such as multi-factor authentication, Cloud App security, end point protections, Azure Active Directory and other remote management tools?preferred

Strong understanding of network fundamentals (routing, wired and wireless network) required

Strong understanding of SMTP, DNS, DHCP and TCP/IP protocols

Demonstrate attempts at independent continuing education (certifications, home network, pc build, etc.)