Chief Operating Officer in Worcester, Massachusetts at Mass Lung & Allergy PC

POSITION SUMMARY
The Chief Operating Officer at Mass Lung & Allergy, P.C. (MLA) is responsible for leading a team of managers responsible for six functional departments, four multi-specialty practice locations, and for overseeing a portfolio of service contracts with local healthcare facilities. The Chief Operating Officer performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care, customer service, efficient business operations and profitability. The incumbent must work collaboratively with all leaders and staff in support of MLA’s interests, exhibiting flexibility and a “can-do” attitude. Dynamic leadership is the key priority in this position requiring the incumbent to serve as a decision-maker and as a point of contact with other internal and external departments with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy, and tact in all interactions.

DUTIES AND RESPONSIBILITIES:
Establish and implement goals, objectives, policies, procedures, and systems for all operational areas.
Participates in the development of strategic plans, governance structure and objectives for practice management with Board.
Leads planning and execute strategy for business development and new business ventures.
Monitors the management of the daily operations.
Manages Sublease and vendor financial operational relationships.
Enhance operational effectiveness, emphasizing cost containment and high-quality patient care.
Direct budget development, monitor and analyze cost, expense and key performance indicators.
Oversee HR and ensure the effective administration and implementation of compensation, benefits, job descriptions, personnel policies, payroll practices and compliance program.
Serve as Privacy and Compliance Officer with knowledge of applicable federal and state regulations including HIPPA, OSHA and CMS.
Participates in selection, training, staff supervision, performance evaluation, merit increases and disciplinary actions in collaboration with management team.
Resolves administrative and operational problems including the maintenance of clinic property, computer systems and installed software applications.
Gather and report data for fiscal and statistical analysis.
Coordinate with medical staff to ensure quality patient care and services are provided.
Build organizational capability through leading the talent management processes including talent acquisition, assessment, performance management, employee development, succession planning and retention.
Develop and implement solutions to organizational challenges by leading others through change.
Oversee employee relations and investigation process with immediate, thoughtful employee follow-up. Guide HR through the process, engage outside experts where needed to resolve employee claims.
Oversee efficient scheduling for all providers and sites to ensure profitability.
Coordinates, prepares materials, and leads Board meetings (6-10 annually).
Represents company and interacts with regulatory agencies, insurance carriers and other professional and community groups.
Maintains the strictest confidentiality.
Manages projects and operations as required.
Performs other duties as assigned.

QUALIFICATIONS:
Knowledge of principles and practices of health care planning and management sufficient to manage, direct, and coordinate the operation of the private practice.
Knowledge of EMR systems and applications.
Knowledge of the policies and procedures of a clinic sufficient to direct its operations and to provide effective patient care.
Knowledgeable regarding Medicare, Medicaid, Value-Based and managed care and other third-party payor's guidelines and reimbursement.
Exhibits knowledge of principles and practices of healthcare administration, fiscal management, revenue cycle management, human resource management, and reimbursement.
Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve clinic objectives.
Skill in planning, organizing, delegating, and supervising.
Skill in leading employees to accomplish all job objectives while inspiring confidence and motivation.
Able to gather and interpret data, analyze situations accurately, and taking effective action.
Skill in organizing work, making assignments, and achieving goals and objectives.
Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.
Skill in verbal and written communication.
Ability to take initiative and exercise independent judgment, decision-making and problem-solving.
Ability to effectively lead change and foster teambuilding with all clinic staff.
Ability to organize and integrate organizational priorities and deadlines.
Ability to research and prepare reports and or other correspondence as required.
Experienced using Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.
Ability to understand the Information Technology infrastructure and recommend appropriate, timely investment as needed.
Valid Massachusetts Driver’s License, insurance, and ability to travel as required to perform duties.

EDUCATION AND EXPERIENCE:
5-7 years’ experience as a leader in an ambulatory practice environment required.
Experience with budget creation and management required.
Experience with Human Resources management required.
Undergraduate degree required.
Graduate degree (MHA, MBA) preferred.
Familiarity with community / service area preferred.