Client Application Support Specialist at Farmers National Co – Omaha, Nebraska

Farmers National Company is an employee-owned organization headquartered in Omaha, Nebraska. For more than 95 years, we have been the nation’s leading landowner services company, supporting clients, customers, and stakeholders with a strong commitment to expertise, accountability, and results.

The Role

We are currently seeking a motivated and service-oriented Client Application Support Specialist to join our Omaha office. This role is responsible for delivering consistent, high-quality technical support while ensuring a positive client experience.

In this position, you serve as a primary point of contact for clients who need technical assistance. You are responsible for responding to inquiries through phone and email working to diagnose issues, explain solutions clearly, and resolve problems efficiently.

You will accurately document client interactions and technical issues within the ticketing system while monitoring open requests to ensure timely follow-up. When necessary, you collaborate with internal teams to escalate and resolve more complex issues. You also support clients through product training and contribute to the creation and maintenance of support documentation.

In this role, you are the first point of contact for clients using a customer-facing application portal. You serve as a Tier 1–2 support resource, helping users navigate issues related to application functionality, configuration, data, performance, and access. Your goal is simple: resolve issues efficiently while delivering a consistently positive customer experience.

This role does not include supervisory responsibilities, but it plays a key role in building trust and reliability with our clients.

Qualifications

Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience

1–2 years of experience in application support, service desk, or IT support

Experience supporting enterprise or client-facing business applications preferred

Strong application troubleshooting skills with the ability to analyze and resolve complex issues

Experience supporting Windows-based client applications and/or web-based applications

Excellent verbal and written communication skills

Ability to clearly explain technical concepts to non-technical users

Ability to work independently and collaboratively in a fast-paced, client-focused environment

COMPETENCIES:

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Communication - Speaks and writes clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Edits work for spelling and grammar; Varies writing style to meet needs.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.