REGIONAL MANAGER-RETAIL STORES at Goodwill of the Coastal – Savannah, Georgia

As a member of the leadership team, the Regional Manager provides operational, financial, and strategic oversight for all assigned retail locations. This role drives revenue growth, ensures operational excellence, and develops high-performing teams through servant leadership and a commitment to Goodwill Southeast Georgia’s mission.

The Regional Manager leads through others—coaching, developing, and supporting District Managers, Senior Unit Managers, and Store Managers—while ensuring consistency, accountability, and continuous improvement across all retail operations.

Perks & Benefits:

Your journey with us ensures your work brings purpose as it directly impacts our mission and the communities we serve. We welcome you as you are. To that end, we believe Goodwill’s strength lies in the diversity of those we employ, educate, and serve.

• Competitive weekly pay
• Comprehensive benefits including health, dental, and retirement plans
• Generous paid time off (PTO) and holidays
• Associate shopping discount
• Celebratory activities
• Career advancement opportunities
• Free training and development programs

Your Typical Day:

Revenue & Expense Management

• Partner with the SVP, Operations to set and achieve revenue objectives across retail locations.
• Manage key expense categories including labor, supplies, and repairs while identifying cost-effective solutions.

Leadership, Staffing & Performance Management

• Recruit, interview, and select Store Leaders; partner with senior leadership as needed.
• Provide coaching, training, and development to direct reports to support performance and growth.
• Monitor staffing levels, scheduling practices, and workforce utilization across all locations.
• Recognize and reward high performance while addressing performance issues proactively.
• Apply a servant leadership approach focused on barrier removal, development, and opportunity.
• Partner with Learning & Development to ensure effective training resources for retail teams.

Operational Oversight & Delegation

• Lead through others by effectively delegating responsibilities and monitoring performance.
• Identify and develop high-potential talent for future leadership roles.
• Maintain operational excellence without compromising performance standards.

Communication & Cross-Functional Collaboration

• Maintain proactive communication regarding operations, staffing, and performance.
• Collaborate with transportation, warehousing, and support departments for operational alignment.
• Communicate organizational updates, initiatives, and expectations to store teams.
• Respond promptly to requests for support, information, or issue resolution.

Safety, Loss Prevention & Compliance

• Ensure all locations prioritize safety and work toward zero workplace incidents.
• Conduct root cause analysis for incidents and implement preventative measures.
• Monitor compliance with OSHA, labor standards, timekeeping, and regulatory requirements.
• Review key reports to identify potential loss risks and partner with Asset Protection.
• Monitor cash handling trends, alarms, and facility conditions to mitigate risk.

Customer Service Excellence

• Ensure all stores meet or exceed customer and donor service standards.
• Serve as a role model for exceptional service and professionalism.
• Address customer concerns and coach teams to improve service delivery.

Continuous Quality Improvement

• Promote a culture of continuous improvement and operational excellence.
• Ensure adherence to Standard Operating Procedures (SOPs) across all locations.
• Identify opportunities for innovation, efficiency, and process improvement.
• Provide feedback to leadership on SOP effectiveness and needed updates.

Mission Advancement

• Serve as a Goodwill ambassador in the community.
• Champion organizational values: Empowerment, Accountability, Teamwork, Integrity, and Service.
• Remove barriers and support team success through servant leadership.

What You’ll Need:

• High school diploma or equivalent required; some college coursework in business or marketing preferred.
• Five (5) or more years of retail experience, with at least three (3) years in a supervisory leadership role.
• Proven ability to lead, inspire, and manage teams across multiple locations.
• Strong coaching, training, and team development skills.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to prioritize tasks, manage schedules, and drive results.
• Strong independent judgment and decision-making skills.
• Ability to work a flexible schedule including days, evenings, weekends, and holidays.
• Willingness to respond to business needs outside standard hours.
• Valid driver’s license, insurable driving record, and ability to travel frequently between locations.

Working Conditions & Physical Requirements:

• Work performed in varied environments including retail stores and outdoor conditions (heat, cold, dust, noise).
• Ability to stand, walk, bend, lift, push, pull, and climb as needed.
• Ability to lift up to 20 pounds independently and up to 50 pounds with assistance.
• Ability to work extended hours as necessary to meet business needs.

About Us:

Goodwill is an EEO employer and is committed to serving members of the military, Veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Our goal is to help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Goodwill provides access and opportunities to those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request an accommodation if you are unable or limited in your ability to use or access our online application system as a result of your disability. Applicants with disabilities may contact Goodwill’s Human Resources Department at 912.354.6611 for assistance in accessing the on-line application system. Please be sure to include your name, preferred method of contact, and details on your requested accommodation. Goodwill will make every effort to respond to your request promptly.