ENGAGEMENT MANAGER in Cincinnati, Ohio at Controls Center Inc

The Engagement Manager is responsible for leading key HR functions that support employee engagement and culture. This role oversees the company’s annual benefits enrollment, performance review, and merit processes. The manager also serves as the primary advocate for the company on employment policies, workers’ compensation, and unemployment matters. By driving these initiatives, the Engagement Manager strengthens the organization’s talent strategy and fosters a thriving workplace culture. This position plays a critical role in advancing our mission to “Make the tech in the truck more efficient” and our vision to “Enhance lives through solutions.”

Core Values:

♥ Honesty – We keep our promises, are truthful, and instill confidence

♥ Excellence – We passionately deliver exceptional experiences

♥ Accountability – We are all accountable and strive for results

♥ Respect – We value others, care about people, and treat them respectfully

♥ Teamwork – We work together to provide solutions internally and externally

Core Competencies:

Building Trust – Interacts with everyone in a way that gives them confidence in personal and company intentions

Customer Focus – Listens to customers and addresses issues while maintaining supportive customer relationships

Productivity – Strives to consistently achieve excellence in performance and maintains focus in the face of obstacles

Adaptability – Changes approach when necessary to achieve goals and adjusts style as needed to the situation at hand

Cooperation – Uses tact to maintain effective work relationships with coworkers and stakeholders

Job Specific Competencies:

Leadership Effectiveness – Integrates resources to meet objectives and ensure competitive advantage

Strategic Thinking – Develops broad, long-ranged objectives and plans that meet contingencies

Problem Solving – Defines complex problems and brings about viable solutions

Duties/Responsibilities:

Benefits – Steer medical, dental, and vision open enrollment process and communication with HR Director support

Life and EAP – Organize and communicate life insurance plan and Guardian benefits

401k and HSA – Organize and communicate 401k program and Health Savings Account benefits

Helping Hearts – Organize and communicate Helping Hearts program and charitable donations

Policies – Create, organize, deploy, revise, and ensure policies align with company needs and holds people accountable

Worker’s Compensation – Oversees the management of unemployment process by directors or department heads

Unemployment – Oversees the management of unemployment process by directors or department heads

Recognition – Annually create calendar, review current recognition standards, lead engagement survey

Rewards – Annually review current recognition and rewards program, survey employees for feedback

Annual Reviews Process – Create, deploy, ensure to liaison to the process, and use results for training plans

Annual Merit Plan – Works with HR Director to ensure scoring is fair and aligns with merit budget

Performs other duties as assigned

Qualifications:

3 – 5 years of progressive leadership experience developing and implementing employee solutions

Experience with employee relations and leading functions the align with and deliver company results

Demonstrated ability to think strategically and translate business needs into performance improvement strategies

Demonstrated ability to develop, implement, and evaluate programs with strong project management skills

Proven diplomacy and the ability to be a problem solver within a team environment