Bilingual Food Donor Coordinator-LTE at Second Harvest Foodbank of Southern Wisconsin – Madison, Wisconsin

About Second Harvest

At Second Harvest, we believe that healthy food belongs to us all. Since 1986, we have supported our neighbors to achieve food security across 16 counties in southwestern Wisconsin. As a food bank, we work with a network of over 300 food distribution partners to achieve our strategic goals of nutrition security and food equity for all.

Vision- Everyone in our community has enough nutritious food to thrive.

Mission- Second Harvest exists to end hunger in southwestern Wisconsin.

Values– Integrity | Trust | Humility | Inclusion | Equity | Innovation

Summary:

The Bilingual Food Donor Coordinator- LTE (FDC) will play a vital role in SHFB’s robust food sourcing function by working closely with and supporting the Supply Chain Department. The FDC will play an integral role in the procurement of donated food, with the goal of increasing the quantity, quality, and variety of foods sourced with specific focus on the retail channel. This is a limited term position with an expected duration of 22 months.

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Position Responsibilities & Essential Functions

• Serve as a liaison to our retail food donors; including retail partners, manufacturers, and other local donors.
• Prepare and present reports documenting donations and trends.
• Review MTD/YTD activity of our donors and plan donor visits accordingly.
• Cultivate new donor relationships.
• Strengthen existing donor relationships.
• Collaborate with new donors on SOPs and best practices.
• Implement donor recognition for each donor on a regular basis.
• Work to increase culturally responsive food donations/donors.
• Actively work to increase agency enablement and increase retail donations.
• Catalog donor visits and aim to better understand the role visits have on donations.
• Conduct necessary training for agency pickups at retail donors.
• Oversee the retail donor receipting process on MealConnect (MC).
• Provide internal and external MC trainings, while being internal MC point person.
• Maintain communication with all departments to identify potential issues and opportunities for donor improvement(s).
• Participate in Feeding America network related calls and conferences.
• Provide occasional representation of Second Harvest at food industry events.
• Assist in data entry and management in various databases (e.g. CERES and MC).
• Collaborate with staff to ensure needs of donor, agencies, and SHF are being met.
• Perform any other duties as needed to fulfill our mission, drive our vision and abide by our values.

Competencies

Communication

• Professional written and oral communication skills.
• Excellent written communication skills with the ability to write reports, business correspondence and procedure manuals; relate well to all levels of the organization, ability to build appropriate rapport.
• Accurately provide and receive information in oral and written communications; consistently offer ideas, opinions, or information in an articulate, professional way.
• Ability to respond effectively to sensitive inquiries and complaints.
• Ability to communicate verbally and in writing in both English and Spanish.

Personal Effectiveness

• Shows up to work on time, and follows instructions, policies and procedures. Ability to make the best use of available time and resources; balance quality of work with meeting deadlines.
• Shows interest in, anticipates and responds timely to customer needs.
• Ability to work and communicate with people of diverse backgrounds.
• Looks for better ways to perform routine aspects of job; asks for and uses feedback to improve performance.
• Strong organizational skills and ability to prioritize and be adaptive to changing needs.
• Ability to work both independently and as part of a team.
• Respects and maintains confidentiality; tells the truth and is honest in all dealings; avoids situations and actions considered inappropriate or which present a conflict of interest.
• Adheres to all workplace safety standards and practices.
• Manages own time, priorities and resources to achieve goals.
• Maintains composure in stressful or adverse situations.
• Ability to cultivate and develop equitable and inclusive working relationships with staff, volunteers, community partners, vendors and applicants.

Computer Skills

• To perform this job successfully, the individual should have advanced knowledge of the following computer software programs.
• Microsoft Office Suite – specifically Word, Excel, and Outlook.
• Internet.
• The employee will be expected to learn and effectively use internal software programs including Ceres and MC.

Salary Range: $47,600 - $57,100/year based on experience.**

**This role comes with a bilingual pay differential.

To ensure consideration for this opportunity, please apply by 4/27/2026.

This position is not eligible for visa sponsorship.

Benefit package includes:

• Health Insurance (we pay 90% of premium for full-time employees)
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan with 5% match
• Short Term Disability Insurance
• Long Term Disability Insurance
• Life and AD&D Insurance
• Generous Paid Time Off starting at 23 Days per year.
• 15 Paid Holidays per year
• Employment Transition Pay

Expectations of the Employee

• Adhere to Second Harvest Foodbank Policy and Procedures.
• Act as a role model within and outside the Foodbank.
• Perform duties as workload necessitates.
• Timely and appropriate execution and implementation of plans and ideas.
• Maintain a positive and respectful attitude.
• Communicate regularly with supervisor about department initiatives.
• Demonstrate flexible and efficient time management and ability to prioritize workload and competing priorities.
• Consistently report to work on time prepared to perform duties of position.
• Actively engages in and promotes an equitable and inclusive work environment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment, and in the distribution center. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is occasionally exposed to working near moving mechanical parts. This job also requires travel within our service area for purposes of meetings and food donor visits.

In instances of a federal, state or locally declared emergency, Second Harvest Foodbank of Southern Wisconsin is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties outside the scope of their usual responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands to finger, handle or feel; reach with hands and arms; talk; and hear. The employee is occasionally required to stoop, kneel, crouch or crawl, taste and smell. The employee is regularly required to lift and/or move up to 20 lbs, and occasionally up to 40 lbs.

Qualifications

Required Education/Experience

• Minimum of two years of experience providing excellent customer service.
• One Year experience building relationships with external vendors or partners.
• Valid Driver’s License and good driving record.
• Ability to successfully pass background check.
• Food safety certification must be secured within the first year of employment.
• Fluency in both written and verbal English and Spanish.

Preferred Education/Experience

• Associate’s Degree in a related field; equivalent combination of experience, education and training is equally preferred.
• Experience and/or knowledge of grocery industry practices.
• Lived experience with the impacts of systemic racism or marginalization.